Customer Service Representative

Dunlap Bennett & Ludwig is currently seeking a Customer Service Representative to join our team. This position will serve as a vital connection between our clients and attorneys. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional client experiences. This is an entry level non-managerial position. The opening is current onsite at our Leesburg VA office; however, this office will be relocating to the Ashburn/Herndon area within one year.

Responsibilities :

Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication
Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns
Act as liaison between clients and attorneys, ensuring seamless communication and service
Answer phones professionally, direct callers to appropriate personnel and attorneys.
Meet personal and Client Service team targets and call handling quotas
Perform other administrative tasks as assigned.

Qualifications :

1 to 2 years’ experience in answering and taking phone calls is preferred
Strong written and verbal communication skills
Exceptional attention to detail and accuracy
Superior organizational and multitasking abilities with time management
Capacity to work independently, prioritize effectively, and meet deadlines
Positive, professional attitude and strong interpersonal skills

Benefits :

Comprehensive benefits package (medical, dental, vision, life, STD, LTD)
401(K) plus matching
Generous paid time off, including your birthday
Work-Life Balance: No Nights or Weekends!
Hourly pay between $20-22 varying by experience.

About Dunlap Bennett & Ludwig Dunlap Bennett & Ludwig is a successful, fast-growing, veteran-owned law firm with more than 70 outcome-focused attorneys advising and representing national and international legal matters. Our firm offers a depth of knowledge without sacrificing the high-touch service our clients demand. Our attorneys hail from the most respected law schools, “big law”, and a variety of diverse backgrounds. In addition to former military, government agency, and corporate experience, the partners at DBL average more than twenty years of high-level relevant legal experience.

Dunlap Bennett & Ludwig is an equal opportunity employer and welcomes candidates with diverse personal and professional backgrounds. We also participate in E-Verify.

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