Practice Coordinator FT South County

The Practice Coordinator is responsible for the day to day oversight of the administrative and clinical support functions for one or more assigned practices The Practice Coordinator builds and maintains effective working relationships with providers and leaders throughout the Care New England system As an advocate for patients and role model for staff they embrace and support innovative patient and family centered care within our CNE practices The practice Coordinator will collaborate with nursing leadership andor medical assistants within the practice to ensure quality service and access for our patients Duties and Responsibilities Upholds the mission vision and values of CNE Responds timely to provider needs escalates issues as appropriate and participates in the development of action plans aimed to improve the provider experienceMaintains administrative support activities to ensure the effective and efficient operations of assigned practicesEnsures employee satisfaction for the practices managed Collaborates with practice leadership and other stakeholders to develop and implement action plans to improve the employee experience Develops and maintains staff schedules to support the providers in the delivery of patient careManage inventory control and purchasing of office and medical suppliesProcess employee and clinician payroll per policyOversees front end financial processes including the collection of demographic and insurance information insurance verification pharmacy information referrals medical necessity and prior authorizations Monitors the collection of patient financial responsibility Ensures timely reconciliation of the cash drawers Prepares daily depositManages the timely resolution of coding and professional billing work queues and other work queues as assigned to the practices Delegates work to office staff as appropriate and provides feedback to staff and providers to prevent errors and denials from occurring in the future Proactively implements process changes to prevent errors and denials from occurringMonitors operational metrics including but not limited to visit volumes RVUs schedule utilization next available appointment no show rate cancelreschedule rate and charge lag Identifies barriers to achieving target and collaborates with Practice Administrator clinicians and staff to develop and implement solutions for reaching designated targetsHolds daily huddles with staff and providers Conducts monthly staff meetings to address organization and practice initiatives Assists the Practice Administrator PA andor Manager PM with the supervision of staff Provides ongoing support to ensure employees are competent to perform their duties Distributes and reviews their work and reports any compliments or concerns to the PAPMIn coordination with the PMPA interviews hires and ensures that new employees are properly oriented to the practice and their new role Collaborates with teams across CNE and CNEMG to successfully onboard all new providersAssists in developing and implementing departmental manuals and proceduresReports and responds to all safety and quality issues using CNEs event reporting system Informs Practice Administrator of all safety and quality issuesSupports the practice by filling in for staff during periods of staff shortages due to open positions vacations illness or leave of absenceMonitors quality and patient satisfaction metrics and assists in the design and implementation of action plans to drive continuous improvement Addresses and resolves patient concerns and complaintsPerforms other duties as assignedRequirements Education High School or GED required; Associates degree preferred Experience A minimum of three 3 years of administrative experience in a medical practice setting is required Prior experience in a supervisory capacity is preferred Schedule 4080 Full Time Monday Friday Care New England Health System CNE and its member institutions Butler Hospital Women & Infants Hospital Kent Hospital VNA of Care New England Integra The Providence Center and Care New England Medical Group and our Wellness Center are trusted organizations fueling the latest advances in medical research attracting top specialty trained doctors and honing renowned services and innovative programs to engage in the important discussions people need to have about their health EEOC Statement Care New England is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status Ethics Statement Employee conducts himselfherself consistent with the ethical standards of the organization including but not limited to hospital policy mission vision and values Americans with Disability Act Statement External and internal applicants as well as position incumbents who become disabled must be able to perform the essential job specific functions either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis