OP Service Rep per diem

Job Summary The Outpatient Service Representative greets all patients family members and visitors that arrive in a courteous professional and timely manner Consistently adheres to Butler Hospital Service Standards Responsibilities Serves as primary resource for outpatient physicians clinicians patients and staff with regard to complete demographic insurance and appointment information Directs all patients family members and visitors to the appropriate location in the hospital Reviews and completes all patient registration requirements with patients new to Butler Hospital Outpatient Department in compliance with hospital protocols Communicates information effectively with all area of Outpatient Services Department to insure that patients receive complete accurate and concise information regarding all services rendered Communicates information effectively with all the outpatient clinical staff to insure highest possible level of customer service Protects the rights of patients and insures patient confidentiality by adhering to PPM 6520 Answers all incoming calls within three rings in a professional courteous and helpful manner; directs caller as appropriate forwards call to appropriate office or relays accurate message as needed in a timely manner including prescription support for physicians Forwards all urgent calls to the appropriate physician or clinician immediately pages clinical staff when necessary to meet patient needs obtains records for Outpatient CIS as needed to provide complete information to MD or clinician Checks all patients in upon arrival and notifies clinicianphysician of their arrival when appropriate Reviews complete Patient Registration Packet with new patients provides complete accurate and concise information to patients regarding services and obtains patient parent signatures on all necessary forms in compliance with Outpatient Clinical Information Systems and Butler Hospital requirements Enters registers all patients into hospital computer system accurately; insures integrity of hospital computer data base with regard to all demographic and insurance information Remains current on information regarding provider status of all clinicians and physicians rendering outpatient services for all insurance companies and managed care companies Remains current on information regarding location specialty credentials and availability of all clinicians and physicians rendering outpatient services Under the direction of the Senior Area Leader produces interprets and takes appropriate action of various computer generated reports Performs other duties in the Outpatient Department as assigned by the Outpatient Operations Manager Observes all relevant Risk Management Infection Control Safety and Disaster Policies and Procedures Attends and participates in all mandatory hospital orientation and professional development training and education and maintains key competencies needed to perform duties of job responsibilities Participates in and supports all hospital wide performance improvement initiatives and strives for continuous quality improvements in both the Outpatient Reception Office and the Outpatient Services Department Maintains a customer focused work environment demonstrating respect for both internal and external users of all hospital services Qualifications Education High School graduate Epic experience preferred Training and Experience Proficient grasp of English language grammar and punctuation skills telephone skills typing computer and data entry skills professional interpersonal skills and ability to interact effectively with patients clinicians and external customers Schedule Per Diem Care New England Health System CNE and its member institutions Butler Hospital Women & Infants Hospital Kent Hospital VNA of Care New England Integra The Providence Center and Care New England Medical Group and our Wellness Center are trusted organizations fueling the latest advances in medical research attracting the nations top specialty trained doctors and honing renowned services and innovative programs to engage in the important discussions people need to have about their health EEOC Statement Care New England is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status Ethics Statement Employee conducts himselfherself consistent with the ethical standards of the organization including but not limited to hospital policy mission vision and values Americans with Disability Act Statement External and internal applicants as well as position incumbents who become disabled must be able to perform the essential job specific functions either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis