Repair Center Manager

The Repair Center Manager oversees and directs all operations within the Repair Center ensuring that repairs maintenance and refurbishments of medical devices are completed efficiently accurately and in compliance with company standards and regulatory requirements This role involves leading a team of skilled technicians managing workflows maintaining quality control and collaborating closely with other departments to ensure high levels of customer satisfaction Essential Functions and Main Duties Oversee day to day operations of the repair center ensuring efficient workflow and high quality repairsDevelop and implement standard operating procedures SOPs for repair and refurbishment processesDefine and monitor key performance indicators KPIs to ensure operational efficiency and identify areas for improvementManage inventory of repair parts and tools ensuring optimal stock levels for timely repairsImplement and maintain quality control processes to ensure repaired devices meet or exceed industry standardsConduct regular audits and inspections to ensure compliance with internal and external standardsDevelop and maintain documentation for repair procedures and quality management systemsEnsure timely communication with customers regarding repair status timelines and any potential issuesManage the Repair Center budget ensuring that costs are controlled and financial targets are metIdentify opportunities for cost savings and process improvements without compromising qualityPrepare regular reports on Repair Center performance including turnaround times repair rates and customer satisfaction metricsSelect manage develop and hold accountable team members to meet department deliverables and responsibilities Complete company people management requirements; exhibit manager competenciesAdheres to all company policies procedures and business ethics codesDuties may be modified or assigned at any time based on business needQualifications Education Certification Experience Required Bachelors degree in biomedical engineering electrical engineering or related field; relevant education and experience accepted in lieu of degreeAdvanced degree or certification in medical device technology is preferred3 years experience working in a repair manufacturing or related environment5 years of leadership experience andor people management experience including driving results through others leading teams or projects and providing trainingKnowledge of FDA regulations including Medical Device Reporting ISO 13485 and other standards related to medical device repairExperience with quality management systems and Lean manufacturing principlesLevel and compensation depend on location experience education and skillsCompetencies Required Excellent leadership and team management skillsStrong problem solving and analytical skillsExceptional communication skills both verbal and writtenHigh level of attention to detail ensuring accuracy in repairs and compliance with standardsProficiency in Microsoft Office suite and repair management softwareThe ability to work effectively under pressure in a fast paced time sensitive environment with shifting priorities and multiple deadlinesAbility to define project scope statement of work work breakdown schedule sub tasks and required resources on new Repair Center projectsMust be able to communicate verbally and in writing and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environmentCompensation The anticipated range for this position is 94000 to 132000 Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule The regular hours for this full time position are 800 am to 500 pm MondayFriday unless otherwise stated by the department manager Holiday weekend and evening work hours may be required Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion Physical Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 25 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity and color vision More specific details may be provided as needed or requested Reasonable accommodation may be requested by contacting Human Resources Travel Approximately 5 Access to Customer Sites None Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServicesnihonkohdencom