Field Service Engineer

Nihon Kohden American NKA is seeking a field based Field Service Engineer to provide on site support in the northeast region being based in the northern New Jersey or greater New York City areas The position is responsible for maintaining the relationships success with NKA customers to achieve the goals and objectives identified by the customer and NKA The individual will identify evaluate resolve or raise customer pain points In addition the individual will act as a customer advocate and liaison back into NKA organization This position will provide on site and remote support for NKA patient monitoring and ventilator infrastructures including troubleshooting IT support and other supports as needed Essential Functions and Main Duties Assumes responsibility for managing patient monitoring servers and devicesResponsible for overall ITapplications on site product support providing oversight training and technical direction to customersWork with Biomed and clinical teams on site at hospital locationsPerform software updates on NKA devicesProvide technical support post installationWork with NKA internal teams to ensure successful coordination and delivery of product supportAssist with compiling device information and inventory management documentationAssumes responsibility for all ongoing patient monitoring and ventilator product supportProvide on site diagnostic troubleshootingTracks and resolves service tickets promptly and effectively while ensuring optimal customer serviceObtains and conveys information as needed; logs all problems including cause and resolution informationPromotes goodwill and a positive image of the CompanyAssumes responsibility for ongoing integration of our patient monitoring devices within NKAHospital infrastructureAssist with setup validation and compatibility testingProvide timely and effective communications to customers about service expectations estimated arrival datetime status of ongoing service activities and service follow up callsUtilizing troubleshooting techniques and analytical thinking skills to diagnose hardwaresoftware issues determine corrective action and resolve service ticketsDemonstrate good judgment in the utilization of company credit cards while adhering to expense levels within the established business guidelinesFinish the administrative requirements of the position within expected timeframesMaintain and demonstrate a professional appearance at all timesPerforms miscellaneous projects as assignedUpdates technical skills as requiredAdhere to all company policies procedures and business ethics codesDuties may be modified or assigned at any time based on business need Qualifications Education Certification Experience Required Bachelors degree in information technology biomedical engineering or related technical field; relevant education and experience accepted in lieu of degreeCompTIA Network andor Security certification preferred4 years of proven software and hardware experienceExtensive understanding of hospital IT functions infrastructure and medical system integrationExperience working with electronic medical record systems preferredLevel and compensation depend on experience education and skillsCompetencies Required Good problem solving skillsGood verbal and written communication skillsOutstanding customer service and soft skillsAbility to assist and train othersAble to work effectively both independently and in a collaborative team environmentCompensation The anticipated range for this position is 80000 to 105000 Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule The regular hours for this full time position are 800 am to 500 pm MondayFriday unless otherwise stated by the department manager Holiday weekend and evening work hours may be required Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion Physical Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 45 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity and color vision More specific details may be provided as needed or requested Travel Approximately 75 Access to Customer Sites It is an essential function of this position to perform duties in healthcare facilities and to achieve the necessary vendor credentialing As part of this process it is typically required to provide proof of vaccinations including for COVID 19 and related personal medical information and to comply with other criteria as needed to be able to work at customer sites Typical vendor credentialing expenses will be paidreimbursed by the Company Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServicesnihonkohdencom