Client Service Representative I (Client Services)

Why CIG At Capital Insurance Group we offer our employees more than just a job We foster career growth provide opportunities to give back to our communities and help you take the next step in your career CIG was founded in 1898 by a group of earnest farmers in need of protection and today we are the leading West Coast Property & Casualty insurer CIG is certified as a Great Place to Work and provides a collaborative inclusive and fun work culture for all employees Why choose CIGs Commercial Ag Client Services Team The Commercial Ag Client Services Team provides an excellent starting point for your career at CIG with the ability to be promoted as you learn and master new skills and demonstrate the competencies required to move forward with CIG Benefits Accrue twenty one days of Paid Time Off during your first yearUp to eighty seven percent of benefits covered by CIG for you and your family membersMedical dental vision plansOne hundred percent covered plansBasic Life & AD&DEmployee AssistanceLeave ManagementLong Term Disability Short Term Disability Outside of CAFamily Caregiver Support HomethriveChild Care Resources TootrisBusiness Travel Accident Protection Voluntary benefit offeringsShort term CA onlyVoluntary Life AD&D self spouse and child plansFlexible SpendingHealth Savings HSAHospital Indemnity Accidental InjuryCritical IllnessARAG Legal ServicesNorton LifeLockNine paid holidays plus two floating holidaysAbove and Beyond Reward Recognition ProgramKudos & Shout Out Points ProgramQuarterly Above and Beyond Bonus ProgramAnnual Above and Beyond Bonus ProgramCompetitive compensationBase compensationSalary Management Spot BonusesAnnual IncentiveProfit sharing program potential payout annually based on company resultsDiscount partnershipsGym memberships credit union travel shopping restaurants theme parks and moreInsurance Educational reimbursement and bonus programsEmployee Referral Bonus ProgramHome and Auto Insurance Discount ProgramPaid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to youRetirement savings benefit 401k and Roth matchHealth & Financial Wellness Wellness platform tools and eventsHealth Savings Account matchFinancial Wellness ResourcesWork Environment & Format This is a hybrid eligible position where Monday through Wednesday would be working in one of our offices with Thursday and Friday eligible for work from home days Office locations include Reno NV Monterey CA Job Overview The CSR I is responsible for fulfilling the Companys service objectives for Commercial Ag Lines by providing prompt accurate and courteous service to agents policyholders and business partners concerning policy transactions renewals customer inquiries and requests for information Utilizing the Companys automated systems the CSR I will respond to inquiries concerning policy transactions renewals policy coverage premium billings and payment status basic policy information and coverage questions The CSR I will have an individual level of underwriting authority as assigned by Commercial Ag Client Services Management This position represents the front line of customer service and customer perceptions and is critical in demonstrating the Companys commitment to complete customer satisfaction Minimum Requirements Education and Experience Equivalent of a high school diploma Knowledge of Strong communications skills with the ability to speak and write grammatically correct EnglishBasic knowledge of insurance and policy informationKnowledge of Business mathematicsAbility to Employ active listening skills with the ability to test for understanding and express thoughts conciselyEstablish constructive working relationships with those contacted in the course of businessWork accurately with detail on a consistent basisOrganize and prioritize daily work in order to meet critical deadlinesOperate personal computer and keyboard with accuracy and efficiencyCareer Path potential Client Service Representative II CL AGUnderwriting Assistant Client Services CL AGSalary Range 32739 47847 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role Please note that actual salaries may vary within the range above or below depending on experience and location We look at compensation for each individual and base our offer on your unique qualifications experience and expected contributions This position may also be eligible for other types of compensation in addition to base salary such as benefits and bonus programs