Customer Service Representative- Insurance

Brightway Insurance is hiring an Insurance Customer Service Representative in Hilliard OH Hybrid Brightway Insurance is a leading property and casualty insurance distribution company with more than 300 franchise locations across 35 states We are committed to delivering exceptional customer experiences while empowering our agents with innovative tools strong carrier partnerships and ongoing support Position Summary As a CSR you will play a vital role in supporting our clients and ensuring a positive seamless insurance experience This is a service focused role where you will assist both new and existing customers with policy questions changes billing inquiries and general support while also identifying opportunities to support retention and growth when appropriate Responsibilities Deliver exceptional customer service via phone email and in person interactionsAssist clients with policy changes billing questions claims support and general insurance inquiriesEducate customers on coverage options available products and applicable discountsAccurately document client interactions and maintain records in CRM and carrier systemsCollaborate with agents and producers to ensure smooth and consistent customer experienceSupport retention efforts by identifying cross sell and upsell opportunities when appropriateQualifications High school diploma or equivalent required; college coursework or degree a plus1 year of experience in insurance customer service or a related role preferredStrong communication and interpersonal skillsDetail oriented with strong organizational and time management abilitiesProficiency with Microsoft Office and comfort learning agency management systemsWhy Join Us Opportunity for career growth within a respected and expanding organizationSupportive team oriented agency environmentTraining and development to help you succeed and growMeaningful work that helps protect clients families and businesses