Security Service Technician – Eugene, OR

Cook Solutions Group listed as a 100 Best Companies to Work for is looking for a Full Time Security Service Technician with excellent customer service communication and time management skills a professional attitude and appearance and the ability to integrate into our We Make It Happen culture Responsibilities include but are not limited to installing wires and equipment responding to service calls conducting site surveys performing installation startup system commissioning and customer training by performing the following duties We are also looking to cross train this individual for a hybrid role to assist with ATM service in the area as well Location Eugene OR Pay 22 30 hour DOE and Certifications What youll do 1 Travels to clients site for alarm failure troubleshooting and repair Expected to travel for up to a week at a time when necessary 2 Installs and services electronic and physical security products including pulling wire per 3 Installs and wires electronic equipment used in systems 4 Accounts for all installation and service toolsequipment and all job partsinventory 5 Tests all installedserviced equipment to ensure proper performance and compliance with customers requirements and all applicable codes 6 Troubleshoots and repairs electronic and physical security equipment 7 Communicates important project status information to management as necessary installation or service 8 Communicates with customers on job status or completion installation or service 9 Conducts site surveys upon request of management 10 Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines ie time sheets expense reports change orders equipment transfers etc 11 Follows Purchasing procedures using database system and supervisor approval to account for products needed 12 Maintains and controls assigned truck stock inventory in an organized manner Reports stock items during company inventory audits 13 Maintains control and safeguards all company or customer property or information of which employee has been entrusted 14 Ensures company vehicle is maintained according to established standards Keeps vehicle clean inside and out 15 Maintains clean driving record and operates company vehicles using safe driving practices 16 Responsible for training less experienced employees and trainees on company procedures systems and installationservice techniques 17 Ensures all work is preformed to CSG quality standards and practices 18 Works in compliance with FederalState laws regarding safety of self and others always 19 Expected to solicit new business when not working on service or installation What you bring High School Diploma or GED equivalent required2 5 years of electronic and physical security service and installation experience andor training; or equivalent combination of education and experienceValid drivers license and clean driving recordKnowledge of security equipment such as alarm systems access control video CCTV systems drive up systems & under counter teller equipment is preferredKnowledge of Bosch DMP March DVR 3VR andor Lenel Access control product lines preferredCustomer service experience is a plusAbility to travel up to a week if necessaryThe employee is occasionally required to sit; climb or balance; stoop kneel crouch or crawl The employee must occasionally lift andor move up to 100 pounds and regularly lift andor move up to 50 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsBenefits Cook Solutions Group CSG provides our employees with the most comprehensive benefits program to enhance their quality of life CSG employees enjoy competitive salaries; CSG pays 90 of the PPO insurance premium for the employee; 100 for a high deductible plan and 50 for the dependents Both plans have reasonable deductible levels and co pay amounts; a 401k retirement match; Paid Time Off PTO; 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time company vehicle and gas card quarterly bonus program tuition reimbursement and much more Why work at Cook Solutions Group We know our employees are what make our business succeed Thats why weve cultivated a casual upbeat environment that enhances productivity satisfaction and retention We strive to provide the best most equitable and cost effective benefits for employees New employees become eligible for benefits on the first of the month following the 60 day day waiting period who work a minimum of 30 hours per week Our employees are encouraged to take advantage of flexible scheduling maintain a healthy work life balance and volunteer in their communities through our Cook Community Builders program Equal Opportunity Cook Solutions Group is committed to equal employment opportunity We will not discriminate against employees or applicants for employment on any legally recognized basis protected class including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy childbirth or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal state or local law