NOC Intern – Portland, OR

Are you passionate about tech and ready to launch your IT career Cook Solutions Group is looking for NOC Interns who thrive in fast paced environments love solving problems and are eager to learn Youll work directly with internal teams and external customers to monitor systems resolve issues and deliver world class support while becoming part of our We Make It Happen culture Location Portland OR Onsite Shifts available Monday Friday 8am 5pm Pay 19 hour Duration 6 months Consideration for full time long term employment could be considered at the end of the 6 month committment but not guaranteed What Youll Be Doing Monitor various systems and dashboards to detect and respond to issues quickly Provide exceptional customer service via phone email and ticketing systems Track and manage support tickets escalating as needed Perform scheduled audits eg Surveillance and SAN Loitering with precision Collaborate with team members to maintain service goals Communicate clearly and professionally with team members and customers Support after hours ticket and phone monitoring when scheduled Embrace and represent our customer first mindset What You BringHigh school diploma or GED required Currently enrolled in or recently completed an IT certification program 12 years of relevant experience or strong interest in technology Excellent communication time management and organizational skills Strong technical knowledge Windows 7 VPNs TCPIP Firewalls Microsoft Office A team oriented attitude and professional appearance Why Join UsHands on experience in a real time IT operations environment Exposure to cutting edge monitoring tools and industry practices Be part of a positive collaborative and high performing team Possibility for long term employment after successful internship completion Benefits Cook Solutions Group CSG provides our employees with the most comprehensive benefits program to enhance their quality of life CSG employees enjoy competitive salaries; CSG pays 90 of the PPO insurance premium for the employee; 100 for a high deductible plan and 50 for the dependents Both plans have reasonable deductible levels and co pay amounts; a 401k retirement match; Paid Time Off PTO; 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time company vehicle and gas card quarterly bonus program tuition reimbursement and much more Why work at Cook Solutions Group We know our employees are what makes our business succeed Thats why weve cultivated a casual upbeat environment that enhances productivity satisfaction and retention We strive to provide the best most equitable and cost effective benefits for employees New employees become eligible for benefits on the first of the month following the 60 day waiting period who work a minimum of 30 hours per week Our employees are encouraged to take advantage of flexible scheduling maintain a healthy work life balance and volunteer in their communities through our Cook Community Builders program We offer employees opportunities to have fun and build camaraderie We hold multiple company events each year including our annual Company Picnic and Annual Party Equal Opportunity Cook Solutions Group is committed to equal employment opportunity We will not discriminate against employees or applicants for employment on any legally recognized basis protected class including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy childbirth or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal state or local law