NOC Technician/IT Helpdesk – Portland, OR

Cook Solutions Group is seeking a skilled NOC TechnicianTechnical Help Desk Technician to join our dynamic team The ideal candidate will possess outstanding customer service communication and time management skills as well as a professional demeanor and the ability to thrive in our We Make It Happen culture This role involves monitoring dashboards and ticketing systems promptly responding to technical issues and supporting our external customers with alarm and access control systems ATMs and camera surveillance Location Portland OR On site position Pay 2139 hour 44500 year with growth opportunities within the first year 24 hour50K year by 90 days Hours GRAVEYARD SHIFT Sun Wed 8PM 7AM Four 10 hour shifts What youll do 1Monitors Dashboards and Ticketing Systems 2Reviews alarm activity and notifies appropriate parties 3Responds immediately to issues andor escalates them when appropriate 4Remotely resolves issues 5Answers phones and provides exemplary customer service 6Troubleshoots ATMalarm calls and Camera Surveillance 7Performs daily manual status checks 8Performs other related duties as required What youll bring High School Diploma or GED equivalent Working towards or has completed IT certification program 1 2 years related experience andor training; or equivalent combination of education and experience Customer service experience is a plus Excellent oral and written communication skills Excellent time management skills Advanced computer skills including thorough knowledge of Windows 7 troubleshooting TCPIP VPN Firewalls and MS Office Benefits Cook Solutions Group CSG provides our employees with the most comprehensive benefits program to enhance their quality of life CSG employees enjoy competitive salaries; CSG pays 90 of the PPO insurance premium for the employee; 100 for a high deductible plan and 50 for the dependents Both plans have reasonable deductible levels and co pay amounts; a 401k retirement match; Paid Time Off PTO; 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time company vehicle and gas card quarterly bonus program tuition reimbursement and much more Why work at Cook Solutions Group We know our employees are what make our business succeed Thats why weve cultivated a casual upbeat environment that enhances productivity satisfaction and retention We strive to provide the best most equitable and cost effective benefits for employees New employees become eligible for benefits on the first of the month following the 60 day day waiting period who work a minimum of 30 hours per week Our employees are encouraged to take advantage of flexible scheduling maintain a healthy work life balance and volunteer in their communities through our Cook Community Builders program Equal Opportunity Cook Solutions Group is committed to equal employment opportunity We will not discriminate against employees or applicants for employment on any legally recognized basis protected class including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy childbirth or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal state or local law