Dispatcher/Customer Service – Portland, OR

Cook Solutions Group listed as a 100 Best Companies to Work for is looking for a Full Time Dispatcher with excellent customer service communication and time management skills a professional attitude and appearance and the ability to integrate into our We Make It Happen culture This is an excellent entry level position to get your foot in the door and learn about the industry and start your own career path into success You will be responsible for monitoring dashboards and ticketing systems while providing customer service in a timely manner Working for external and internal customers to dispatch field technicians as needed and by performing the following duties Location Portland OR Shift Monday Friday either 7am 4pm or 8am 5pm Pay 25 hour What youll do Create service calls requested via email or telephone calls from customersAnswer incoming telephone calls directs the calls to the appropriate person and takes accurate messagesMonitor Dashboards and Ticketing systemsAssist Service Managers with updating clients as needed on status of jobs andor requestsAssist with special projects and support other admin staffDispatch calls to the appropriate technician based on geographical location and technician skillsetSubmerge into the Cook Solutions Group culture which is taking care of the customer and We make it happen mottoPerform other related duties as required and assignedWhat youll bring HS Diploma or GED equivalent; one to two years related experience andor training; or equivalent combination of education and experience Benefits Cook Solutions Group CSG provides our employees with the most comprehensive benefits program to enhance their quality of life CSG employees enjoy competitive salaries; CSG pays 90 of the PPO insurance premium for the employee; 100 for a high deductible plan and 50 for the dependents Both plans have reasonable deductible levels and co pay amounts; a 401k retirement match; Paid Time Off PTO; 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time company vehicle and gas card quarterly bonus program tuition reimbursement and much more Why work at Cook Solutions Group We know our employees are what make our business succeed Thats why weve cultivated a casual upbeat environment that enhances productivity satisfaction and retention We strive to provide the best most equitable and cost effective benefits for employees New employees become eligible for benefits on the first of the month following the 60 day day waiting period who work a minimum of 30 hours per week Our employees are encouraged to take advantage of flexible scheduling maintain a healthy work life balance and volunteer in their communities through our Cook Community Builders program Equal Opportunity Cook Solutions Group is committed to equal employment opportunity We will not discriminate against employees or applicants for employment on any legally recognized basis protected class including but not limited to race; color; religion; genetic information; national origin; sex; pregnancy childbirth or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal state or local law