Events & Community Coordinator

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America The companys success in the sports and recreation industry is attributed to a focus on innovative programming service excellence world class sports communities and an understanding of its customers expectations and the commitment needed to deliver industry leading participant experiences Rate of Pay 38000 41000 year Exact compensation may vary based on skills experience and location Job Summary The Events & Community Coordinator is a sales professional who is passionate about selling the sports and event experience with a truly differentiated competitive advantage Working both inside and outside the Sports Complex this position is primarily responsible for Game Deck Birthday Party sales and Event booking opportunities and coordinating effectively managing the facilitys surface flow including Birthday Parties and event spaces including the Canlan Room Game Deck sport simulators and Family Entertainment Centre This role supports the entire sales and community outreach process; from bringing awareness and promoting the facilitys products and services to the introduction of the facility to the prospect to maintaining ongoing communication throughout the life cycle of the customer AccountabilitiesBusiness Goals Ongoing Planning and Work Management Sales & Revenue Development Adhere to and support The Canlan Mission Vision and ValuesCanlans Policies procedures and best practicesThe Canlan SPORTS Promise Corporate priorities Management and maintenance of the complexes operating systems pertaining to surface flow and event spaces Administration and execution of all event and community programing including but not limited to the followingDeveloping clientele for Birthday Parties Corporate Events and other non traditional rental opportunities such as commercial shootsDeveloping programming and demand for the Canlan Room Game Deck Interactive sport simulators and Family Entertainment CentreWorking with vendors to ensure proper working order of sport simulators and family entertainment centre equipment along with appropriate levels of suppliesWorking with our operations team to ensure that the Game Deck and Family Entertainment spaces are adequately maintainedEnsure that applicable staff are trained on trouble shooting problems with sport simulators and family entertainment centre equipmentidentifying and attending trade shows to promote our event servicesTaking ownership of events from planning to execution and acting as the primary point of contact for guests during eventsCoordinating booked events with F&B Ops providing guests logistics for their visitDeveloping relationships with local schools and organizations to introduce our ice and event servicesConducting regular competitor analysis of like or similar servicesResponsible for all contracts are duly signed including payment termsManaging payment plans for Birthday Parties and other eventsEnsuring that all outstanding payments AR for Birthday Parties Events etc are receivedOther duties as assigned by the Sales & Customer Care Manager andor General ManagerWorking regular shifts as the Manager On DutyAssume responsibilities of the Sales Coordinator as needed vacations off days etcUnder the guidance of and with the Sales & Customer Care ManagerAssist in the development and execution of a fully integrated direct sales strategy for the complex ensuring a proactive and aggressive approach to revenue development through Strategic Sales and community outreach plansProvide input in the creation of the annual sports surface plan maximizing all opportunities for all in house Products Community Program Initiative internal and external tournaments contract holders and special event initiativesAssist in the discovery development and relationship building opportunities within their market through contact to create new customer revenue opportunities and maximize revenue from existing customersInput into the monthly and quarterly review process to analyze the effectiveness of the surface sales planWorking regular shifts as the Manager On DutyAssume responsibilities of the Sales Coordinator as needed vacations off days etcTeam Effective Work Group Development and Customer Focus Relationship Customer Focused Customer RelationshipsUnder the leadership and direction of the Sales Manager and General Manager ensure complex customers experience best in class experience customer care and overall satisfactionProvide assistance in ensuring contract customer relationships at facility level from an initial single point of contact responsibility through ongoing relationship development for the purpose of revenue maximization and long term business sustainabilityUnder the leadership of the Sales Manager be responsible for the creation and execution of in house tournament initiatives and acts as in house point of contact for all 3rd party eventsDecision Making and Results Manage Financial Accountability and Administrative RequirementsUnder the direction of the Sales Manager provide assistance in the management of the signed contracts and accounts receivable process as it relates to the contract salesProvide assistance in regular reporting requirements providing complex performance to plan and providing strategic recommendations andor analysis to meet and exceed planOther duties as assigned by the Sales ManagerUnder the direction of the Sales Manager provide support and assistance to our League & Program departments including but not limited to sport surfaces food & beverage on a collaborative basis and sports stores where applicable to ensure complex goals are achievedOperational ResponsibilitiesSafetyAdhere to all Risk Management policies and proceduresEnforce Health and Safety Standards with team members to ensure a safe working environment and a safe customer environment for the facility as detailed in the Risk Management checklistEnsure all department staff are trained in emergency response as relevant to their role including implementation location and use of Facility Emergency Plan Incident Reports First Aid Kit Eye Wash Station and DefibrillatorEnsure maintenance and cleanliness of department and escalate any unsafe Health & Safety conditionsIs WHMIS and Workplace Violence trainedUphold and implement appropriate use Personal Protective Equipment PPE when requiredEnergy & Environmental ManagementEnsure consideration for best practices in energy use management and environmental impact are employed in all projectsAbilities Attributes and Experience Post Secondary school diploma or degree in business marketing andor recreation an asset1 2 years experience within a sportsrecreational environment would be an assetDemonstrated experience in closing in a sales environmentPrevious experience in an inside sales environment an assetExcellent listening and customer service skills to provide solutionsExcellent organizational and time management skillsExcellent written and oral communication including presentation abilityStrong follow up skills and an ability to deal with tact diplomacy and confidentialityStrong working knowledge of MS Office Suite and database managementStrong working knowledge of the online and social mediaAbility to work independently and in a team environmentAbility to work a varying work scheduling including weekdays weekends and varying daily shiftsIf you are interested in this role and becoming part of the Canlan team please apply online NOTE Only those applicants under consideration will be contacted Please accept our utmost appreciation for your interest We are an Equal Employment Opportunity employer Employment decisions are based on merit and business needs and not on race color creed age sex gender sexual orientation national origin religion marital status medical condition physical or mental disability military service pregnancy childbirth and related medical conditions or any other classification protected by federal provincial and local laws and ordinances Reasonable accommodation is available for qualified individuals with disabilities upon request This Equal Employment Opportunity policy applies to all practices As part of our recruitment and hiring practices we may use AI based tools to assist in the initial screening and assessment of applications All final hiring decisions are made by human reviewers LI Onsite