Analyst, Workforce Org and Position

Logistics done differently.

Join XPO Logistics, a company named among the world’s most admired by Fortune and one of America’s best employers by Forbes. As the Analyst, Workforce Org and Position, you will perform tasks related to the analysis, processing, and execution of HR data within People Services. Maintain the utmost confidentiality in dealing with employee records and business information. This role works under general direction and may assist the Senior Analyst and/or Manager with special tasks such as the development and delivery of HR process training. Ensures that deliverables meet or exceed individual and team objectives, adhere to People Services goals, and align with service center strategies. If you’re looking for a growth opportunity and a better lifestyle, join us at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Receive and execute requests including reporting relationship changes, and position data updates.
• Maintain SuccessFactors system configuration in the areas of profit centers, departments, locations, company codes, business units, ops groups, sub ops groups, and job codes.
• Generate position data reports and analyzes data to ensure accuracy related to workflows, incentives, and/or pay data.
• Consults with field HR, Lines of Business stakeholders, HR Technology and Payroll to troubleshoot and resolve complex payroll replication errors in SuccessFactors.
• Participate in projects and department initiatives to implement process improvements.
• Monitor and manage case resolution within performance and processing standards.
• Deliver relevant reports to Workforce Administration Manager.
• Participate in system testing and the identification of system and user-interface issues.
• Handles complex, confidential inquiries/requests related to employee data management or other HR functional processes.
• Assumes ownership of transferred/escalated requests and ensures accuracy/completeness of resolutions.
• Ensures resolution addresses the customer’s request and provides an excellent customer experience in an efficient and effective manner.
• Work with HR Technology or other HR team members to identify, review, research, and correct problems and implement fixes.
• Review, analyze, and reconcile related data according to established timelines, standards, and procedures.
• Escalate requests to the appropriate resource and assure that cases are updated and maintained accordingly.
• Review, update, and maintain HR services documentation for assigned areas (e.g., Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date processes.
• Leverages intermediate to advanced analytical skills to collect, develop, analyze, identify and measure current and new patterns, trends and changing business needs.

What you need to succeed at XPO:

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 1-year related experience
• Experience with Microsoft Office products such as Word, PowerPoint and Excel.

It’d be great if you also have:

• 3 years related experience
• Experience with HRIS systems such as SuccessFactors

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team — energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.