IT Support Specialist (235 E 103rd St)

JobID: 49455

Job ID: 49455

Job Title: IT Support Specialist

Location: Chicago, IL

Salary: $52,000 (once permanent)

Type: Full-Time

Main Tasks And Responsibilities You will be responsible for providing technical support and resolving IT-related issues across multiple sites. Here’s a non-exhaustive list of tasks:

• Receive and manage Help Desk incidents through JSM, in-person, phone, email, and chat, logging all issues in the ticketing system.
• Work to resolve incidents and fulfill requests, collaborating with other Information Systems teams to ensure timely resolution.
• Ensure continuous Help Desk phone coverage during business hours.
• Meet service level agreements (SLAs) and notify the Systems Help Desk Supervisor of any challenges in meeting these targets.
• Follow policies, procedures, and standards for Help Desk incident management and request fulfillment.
• Utilize online Confluence resources and JSM ticketing systems to find solutions and update documentation.
• Provide support for IS teams, including Applications, EHR, and Network teams, to gain hands-on experience.
• Support additional activities as requested by IS managers.

Required Qualifications And Skills

• High School Diploma or equivalent.
• Minimum 2 years of experience in an Information Systems Help Desk environment.
• Flexibility to adjust work schedules, including occasional Saturdays, to meet SLAs.
• Ability to support multiple sites within the assigned region.
• Proficiency in IT technologies, including:
• Windows Operating Systems
• Microsoft Office (Word, Excel, Email, Active Directory)