Customer Support Specialist – $25.00 – $35.00 per hour

About the Role

This remote Customer Support Specialist role combines customer service and scheduling coordination. You will serve as the primary point of contact for customers enrolled in a multi-service program, helping manage service appointments, track account activity, and support a smooth customer experience through clear communication and timely follow-up.

You will manage your own portfolio of customer accounts through different phases of work, troubleshoot issues, and stay in frequent contact with customers and internal teams throughout the day. The role involves a high volume of communication, including phone calls, text messages, and emails.

Key Responsibilities

Customer Support: Respond to customer questions with professionalism and clarity, serving as the first point of contact.

Scheduling Coordination: Coordinate and schedule appointments across multiple services and subcontractors to keep work organized and on time.

Account Management: Manage a portfolio of customer accounts, tracking service history, open requests, follow-ups, and satisfaction.

Problem Solving: Address concerns with empathy and collaborate with internal teams and subcontractors to resolve issues efficiently.

Communication: Provide proactive updates to customers by phone, email, and text regarding appointments, service status, and changes.

Documentation: Record interactions, service notes, and customer preferences in CRM and/or project management tools.

Experience and Skills

Experience: Customer service, account management, or other client-facing work experience.

Communication: Strong verbal and written communication; confident, clear, and friendly.

Organization: Ability to manage multiple accounts, services, and priorities at the same time.

Reliability: Dependable, detail-oriented, and able to stay organized in a fast-paced environment.

Technical Skills: Comfortable learning and using scheduling, customer service, and CRM platforms.

Nice to Have: Familiarity with project or service management systems.

Work Environment and Benefits

Work Style: Remote, fast-paced, service-oriented environment with frequent communication by phone, email, and CRM tools.

Training: Paid training

Benefits: Medical, Dental, Vision, Paid Time Off (PTO), On-the-job training

Growth: Opportunities for career advancement