High Density Systems Engineer

Requirements

Must have:

– Bachelors degree in Mechanical Engineering, Thermal Engineering, Thermal Dynamics, or a related discipline is a must. – A Masters degree in Mechanical Engineering is preferred. – At least three years of experience engaging with customers on a technical level is essential; field service experience is advantageous. – Familiarity with glycol and water quality is a plus. – Extensive knowledge of thermal dynamics and a proven track record in optimizing intricate thermal systems. – Minimum of five years experience specifically in thermal management for high-density and liquid cooling systems. – Outstanding written and verbal communication abilities. – Superior organizational and time management skills. – Strong leadership capabilities with demonstrated success in guiding, building, and managing technical teams. – Positive attitude and adaptability in fast-paced environments. – Detail-oriented and self-driven, capable of working independently. – Proficient in PC applications, including Microsoft Office and web-based tools. – Must be able to interpret electrical diagrams, piping schematics, and blueprints. – Strong competencies in communication, customer service, troubleshooting, safety protocols, computer skills, and mechanical aptitude. – Proven interpersonal skills, professionalism, reliability, and teamwork orientation. – *Preferred:* Knowledge and experience in HVAC product design and forensic analysis. – *Preferred:* Familiarity with quality systems processes, Continuous Improvement strategies, and FMEA concepts. – *Preferred:* Experience with ancillary controls in HVAC systems, such as BMS, MODBUS, CAN communications, and PLC systems.

Responsibilities:

• Assist in optimizing thermal management systems for high-density and liquid cooling applications. – Mentor and guide team members to foster a collaborative atmosphere and promote technical development. – Collaborate closely with R&D and other departments to effectively incorporate new technologies and solutions into current systems. – Maintain precise documentation regarding system designs, performance metrics, and troubleshooting endeavors, providing regular reports for stakeholders. – Develop, refine, and utilize predictive analytics models, cloud-based monitoring systems, and data-driven tools to enhance proactive service and maintenance methodologies. – Identify and resolve thermal performance concerns related to primary and secondary loops, manifolds, CDUs/XDUs, sensors, pumps, valves, and integration points within systems. – Implement best practices and innovative strategies to improve thermal management processes and spur continuous enhancements. – Diagnose and rectify issues affecting thermal performance, particularly in high-density and liquid cooling systems. – Work in conjunction with Engineering, Quality, and Root Cause Analysis teams to determine root causes and propose solutions, while also sharing lessons learned. – Provide on-site assistance for escalated concerns and during customer engagement when necessary. – Collaborate with the Global Strategic Account team during customer meetings. – Deliver technical support spanning mechanical, electrical, quality, monitoring, and control systems to guarantee seamless integration and operational performance of thermal solutions. – Oversee the creation and upkeep of technical documentation and support materials for high-density products. – Effectively communicate to ascertain customer requirements, deliver technical assistance, and resolve queries, ensuring high levels of customer satisfaction. – Stay updated on industry trends and emerging technologies in thermal management and cooling systems, offering suggestions for integrating advancements into existing protocols. – Remain informed about new products, updates, and modifications that may impact product performance. – Engage in other duties or projects as assigned.

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Company:

At Vertiv, we are an industry leader focused on providing critical infrastructure technologies vital in data centers, communications networks, and industrial settings. With a revenue of $5.0 billion and operations in nearly 70 countries, we take pride in our stability and the innovative spirit of a startup. We foster a culture based on our Core Principles of Safety, Integrity, Respect, Teamwork, and Diversity & Inclusion, underpinned by our Strategic Priorities emphasizing customer focus, operational excellence, and innovation. Join us to contribute to a high-performance culture while gaining unique opportunities for professional growth.