Senior Data Center Operator I

Job Description

This OCI opportunity is for a Data Center Global Support Engineer who will be responsible for a wide variety of support and escalation across Data Center Operations. If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organization. You need to be highly motivated, self-driven and have a good combination of technical and support skills, whilst being focused on continual improvement within the operation. You like to work in a global team with various seniority levels to support our objective of enhancing the capabilities and effectiveness of our key functions and projects. Please note that there may be a requirement for the candidate to travel to multiple OCI locations to support Data Center build and operational activities as necessary.

Responsibilities

Key Responsibilities

Data Center Site Portfolio Management:

Independently responsibility for at least one and occasionally multiple Data Centers.

Performance Monitoring and Analysis:

Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements.
Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.
Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.

Issue Management and Automation:

Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution.
Oversees and provides support for escalated complex technical issues.
Triages and/or escalates issues, and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.
Identifies, documents, and validates issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up-to-date.
Prepares for, and when needed executes incident or crisis management protocols in alignment with business continuity plans.
Performs Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.

Data Center Expansion Support:

Leads and oversees new region builds and expansion activities, both onsite and remotely.
Acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds.
Collaborates closely with project teams on critical aspects of expansion projects and site builds to deliver high standards.

Installation and Maintenance:

Provides oversight for installations, repairs, inventory management, and logistics tasks.
Directs efforts to replace and upgrade components.
Advises on high-level purchases or upgrades for data centers and oversees implementation.
Leads planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes.
Ensures proactive maintenance of the Data Center facility with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).

Core Responsibilities

Planning & Execution:

Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.

Continuous Learning:

Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Government Security Clearance a plus to support cleared programs.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level – IC4

About Us

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We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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