IT Help Desk Agent
Location: Portsmouth, NH
Salary: $19.00 USD Hourly – $20.00 USD Hourly
Description:
Location: Plano TX,/ Portsmouth, NH
Duration: 1 Years
Shift: 2 days in-office, 3 days remote (for certain shifts)
Position Overview:
We are seeking Tech Support IT Help Desk Associate Agents to join our team on a 12-month contract.
This role provides technical support to end users in a hybrid work environment.
Candidates must be reliable, adaptable, and able to work both remotely and in-office depending on shift requirements.
Key Responsibilities
- Respond to user inquiries via phone, email, or chat
- Diagnose and resolve hardware, software, and network issues
- Escalate complex problems to higher-level support teams
- Document issues and solutions in ticketing systems
- Provide excellent customer service and clear communication
Requirements:
- Strong technical aptitude and problem-solving skills
- Good communication and customer service abilities
- Stable internet connection (Ethernet required, no Wi-Fi)
- Ability to complete mandatory training and adapt to shift changes
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Contact:
This job and many more are available through The Judge Group. Please apply with us today!