Salesforce Business Analyst

📍 San Antonio, TX | 🔄 Hybrid | ✈️ Up to 10% travel | 🔐 Secret clearance required

About the Role

We are seeking an experienced Salesforce Business Analyst to work with public sector clients , translating business needs into scalable Salesforce solutions. This role sits at the intersection of consulting, product ownership, and solution design, partnering closely with stakeholders, developers, and project leadership in an agile environment.

You’ll lead discovery, shape requirements, and design low-code Salesforce solutions that deliver measurable business outcomes.

Key Responsibilities

Engage stakeholders to define business outcomes and success criteria
Lead discovery and requirements refinement workshops
Translate requirements into user stories, epics, and solution designs
Perform fit-gap analysis against Salesforce capabilities
Design Salesforce solutions using declarative configuration, automation, data models, and integrations
Support custom development by drafting specifications and overseeing testing
Iterate solutions in an Agile / Hybrid-Agile delivery model
Develop and deliver end-user training
Partner with project leadership to manage scope, budget, and timelines
Contribute to accelerators, best practices, and thought leadership

Required Qualifications

Bachelor’s degree
5+ years experience in IT systems development
At least 1 current Salesforce certification (Admin, App Builder, Sales/Service/Community Cloud)
Hands-on experience with Salesforce Lightning, Flow Builder, dynamic forms, formulas, and validation rules
Experience with data migrations and process mapping
Strong understanding of B2B, B2C, and hybrid business models
Experience writing epics and user stories
Excellent communication and stakeholder management skills
US citizenship required
Ability to obtain and maintain a Secret security clearance

Nice to Have

Consulting background (Big 4 or Salesforce partner)
Public sector or government client experience
Experience with Public Sector Solutions or OmniStudio
MBA or degree in Business, Computer Science, or Engineering

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