Fraud Specialist

We’re looking for a customer-focused Risk Specialist to join our fast-paced Contact Center team. This role is ideal for someone who thrives in high-volume environments, enjoys investigative work, and can confidently engage with customers to resolve complex, high-stakes issues.

If you have strong communication skills, a passion for fraud prevention and risk mitigation, and experience working in a call center or financial services environment, we’d love to hear from you.

What You’ll Do

• Handle 50+ complex inbound inquiries daily, supporting merchants with fraud alerts, account reviews, and financial discrepancies
• Conduct in-depth investigations by analyzing transaction data, customer information, and risk signals
• Make real-time risk-based decisions to mitigate fraud while balancing customer experience
• Serve as a calm, empathetic voice for merchants during high-stress situations, including account holds and escalations
• Clearly explain findings, next steps, and resolutions to customers over the phone
• Maintain accurate, detailed documentation in line with internal SOPs and compliance requirements
• Collaborate with cross-functional teams to identify emerging fraud trends and suggest process improvements

What We’re Looking For

• 2+ years of experience in a call center or contact center environment within:
• Fraud prevention
• Financial risk management
• Payments / merchant services
• Banking or fintech operations
• Strong organizational skills and attention to detail
• Ability to efficiently navigate multiple systems and tools simultaneously
• Experience with G-Suite and CRM/risk tools such as Salesforce, LexisNexis, or fraud platforms

Preferred Qualifications

• Bachelor’s degree in finance, Accounting, Criminal Justice, or Risk Management
• Certified Fraud Examiner (CFE) certification is a plus

**Apply right away for consideration**

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minorityowned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.