Data Entry Specialist

About The Company

Fujifilm Healthcare Americas Corporation is a leading innovator in the healthcare industry, dedicated to advancing medical technology and improving patient outcomes. Our extensive portfolio includes diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. In addition to healthcare solutions, we harness our expertise in Non-Destructive Testing (NDT) to develop advanced radiography solutions that ensure the safety and efficiency of transportation infrastructure, aerospace, and oil and gas assets. Headquartered in Lexington, Massachusetts, our global headquarters is located in Tokyo, Japan, with over 70,000 employees across multiple business segments including healthcare, electronics, business innovation, and imaging. Guided by our Group Purpose of “giving our world more smiles,” we foster a culture of innovation, collaboration, and social responsibility.

About The Role

The Data Entry Specialist, MI Business Operations plays a vital role within FUJIFILM Healthcare Americas Corporation’s Medical Informatics team. This position is responsible for accurately entering, validating, and maintaining data related to customer support contracts and associated assets across enterprise systems. The role involves establishing and maintaining precise relationships between serial numbers, product IDs, and contract terms to ensure seamless support, billing, and reporting processes. The specialist will perform regular audits to verify data integrity, process contract renewals, amendments, cancellations, and support the resolution of discrepancies through collaboration with cross-functional teams. Attention to detail, familiarity with contract and asset hierarchies, and proficiency in enterprise data management systems are essential to success in this role. Reporting to the Manager of MI Operations, the Data Entry Specialist contributes to process improvements that enhance data quality and system integration, supporting the company’s commitment to operational excellence.

Qualifications

• Associate degree or equivalent experience in business administration, data management, or a related field
• Minimum of 2+ years of experience in data entry, contract administration, or asset management
• Experience with ERP systems such as SAP, Oracle, or ServiceNow (preferred)
• Familiarity with CRM systems like Salesforce (preferred)
• Strong attention to detail and high accuracy in data handling
• Good understanding of service support agreements, warranties, and renewal processes
• Proficiency in Microsoft Excel and enterprise data systems
• Ability to work independently while adhering to deadlines
• Effective communication and organizational skills for cross-team collaboration

Responsibilities

• Enter and update support contract data within ERP, CRM, or contract management systems accurately
• Establish, link, and maintain customer assets under support contracts, ensuring correct relationships between serial numbers, product IDs, and contract terms
• Verify contract start and end dates, coverage levels, and entitlements for each asset
• Perform periodic audits of data to ensure consistency across contracts, service records, and billing systems
• Process contract renewals, amendments, cancellations, and terminations in accordance with established procedures
• Collaborate with operations teams to resolve discrepancies in asset or contract data
• Maintain accurate digital and physical records following company data governance policies
• Generate reports and dashboards to monitor KPIs such as contract coverage and active asset counts
• Support initiatives aimed at improving data quality and system integration related to contracts and assets
• Manage and respond to email inquiries in shared mailboxes professionally and promptly

Benefits

• Competitive salary and comprehensive benefits package
• Opportunities for professional growth and development
• Flexible work environment with remote work options
• Health, dental, and vision insurance coverage
• Paid time off and holiday leave
• Supportive and inclusive company culture

Equal Opportunity

Fujifilm is an equal opportunity and affirmative action employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration regardless of race, color, national origin, sex, gender identity, sexual orientation, religion, disability, veteran status, or any other characteristic protected by applicable law.