Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Managed Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction
• Engage in a fast-paced environment that utilizes ITIL methodology
• Commitment to providing quality service and innovative problem-solving

What To Expect (Job Responsibilities)

• Provide first-level support for inbound interactions and requests from end users, staff, and patients
• Maintain end-to-end responsibility for user support needs, delivering timely and courteous service
• Mentor and assist with training new Customer Support Specialists
• Conduct regular queue management to ensure adherence to standard operating procedures
• Suggest updates to the Knowledge Management databases based on customer interactions

What Is Required (Qualifications)

• High school diploma or equivalent
• Minimum of 2 years’ experience in a customer service role preferred
• Excellent verbal and written communication skills
• Ability to type at least 25 words a minute
• Experience troubleshooting Microsoft Office

How To Stand Out (Preferred Qualifications)

• Call center experience preferred but not required
• Technical writing experience
• Innovative, team-oriented problem solver
• Strong organizational and time management skills
• Ability to function well in a high-paced environment

ManagedServices #CustomerSupport #RemoteWork #CareerOpportunity #ITILMethodology

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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