Network Operations Analyst

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KellyMitchell Group
Blue Ash, OH, United States
28.00 - 35.00 USD / Hour
  • IT
  • FullTime
  • Shift
  • Weekends
  • Applications have closed

Job Summary:
Our client is seeking a Network Operations Analyst to join their team! This position is located in Blue Ash, Ohio.

Duties:

  • Use experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents
  • Serve as a technical subject matter expert for customer-facing network environments and operations
  • Leverage knowledge of WAN routing protocols and devices, as well as LAN switching protocols and devices, to triage, diagnose, and remediate network alerts while meeting availability and mean-time-to-repair service-level goals
  • Provide first- and second-level network operations support for all WAN, LAN, and wireless-related incidents
  • Triage and remediate VSAT, cellular, wired, and wireless WAN/LAN incidents
  • Recognize high-priority incidents and escalate them appropriately to Level 3 support teams
  • Facilitate critical network incident conference calls and provide assistance during major events
  • Create and review network device and system change procedures and documentation
  • Perform proactive maintenance on routers, switches, wireless access points, and other network hardware
  • Provide implementation support for new network devices
  • Utilize tools such as ServiceNow, WhatUp Gold, and network platforms such as Arista or Aruba
  • Assist with standard network requests, including support for new site installations and setup

Desired Skills/Experience:

  • 3 years of experience working with network technologies
  • 3 years of experience with Wi-Fi and wireless infrastructures
  • Strong knowledge of network routing and switching protocols
  • Strong customer service skills
  • Experience troubleshooting routers and Hewlett-Packard switches is a plus
  • Familiarity and experience with SD-WAN platforms
  • Experience with Extreme Networks wireless access points is a plus
  • Highly motivated and service-oriented
  • Able to work independently with minimal supervision
  • Able to work collaboratively within a team environment
  • Excellent organizational, multitasking, and teamwork skills
  • Experience with network monitoring tools is a plus
  • Desire to learn new technologies and stay current with technical skills
  • Strong verbal and written communication skills
  • Willingness to work night and weekend shifts as required
  • Experience with SD-WAN platforms strongly preferred

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

The approximate pay range for this position is between $28.00 and $35.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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