Customer Service Specialist
Company Description About Us — Reboot Staff At Reboot Staff, we provide innovative and people-centered staffing solutions that empower businesses to thrive through strong, skilled, and reliable talent. Our mission is to redefine the staffing experience with professionalism, integrity, and a deep understanding of our clients’ and candidates’ unique needs. Located in Austin, TX, we are committed to fostering meaningful partnerships that drive long-term success.
Job Description Job Description Reboot Staff is seeking a detail-oriented and customer-focused Customer Service Specialist to join our growing team in Austin, TX. The ideal candidate will play a critical role in ensuring exceptional service and support to our clients and customers, helping to maintain our reputation for excellence.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems
- Resolve customer issues efficiently while maintaining a positive attitude and high level of service
- Document all customer interactions accurately within the CRM system
- Coordinate with internal departments to address customer concerns and ensure smooth service delivery
- Identify areas of improvement and suggest proactive solutions
- Maintain a deep understanding of company products, services, and procedures
- Follow up with customers to ensure satisfaction and encourage long-term relationships
Qualifications
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
- Minimum 2 years of customer service experience in a professional environment
- Strong communication skills, both verbal and written
- Proficient in using CRM software and Microsoft Office Suite
- Problem-solving mindset with attention to detail
- Ability to multitask and manage time efficiently in a fast-paced environment
- Professional demeanor and team-oriented attitude
Additional Information
Benefits
- Competitive salary ($60,000 — $66,000 annually)
- Opportunities for career growth and advancement within the company
- Comprehensive training and onboarding
- Supportive and inclusive team environment
- Health, dental, and vision insurance options
- Paid time off and holidays