Field Engineer

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Ascend Technologies
Little Rock, AR, United States
  • IT
  • FlexTime
  • FullTime
  • Shift
  • Applications have closed

THIS IS A FULLY ONSITE POSITION LOCATED IN LITTLE ROCK, ARKANSAS

Purpose The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as they enjoy working with technology, servers, and applications. The position requires the ability to be in a mobile role, meeting our business partners onsite to provide technical resolution andexpertiseat the client’s business location.

Responsibilities

  • Responsible for onsite rounding at the client’s location(s) responsible for technical support for desktops using Microsoft Windows or MacOS.
  • Provide first level onsite systems support for various Microsoft products, third-party software, and cloud applications.
  • Provide hands-on system and network support serving as an onsite resourceassistingwith performance or outages when needed.
  • Onsite tier 1 technical support at the network level: WAN and LAN connectivity, firewalls, and security.
  • Assistclient with remote access solution implementation and support including VPNs and Remote Desktop Services.
  • Provide recurring on-site maintenance and end-user support.
  • Manage multipleissues concurrentlywith successful results.
  • Effectively track status and time inticketingsystem.
  • Update technical documentation as needed.
  • Troubleshoot and manage escalations from the help desk, project team, and managed services group.
  • Regular communication with clients, keeping them informed ofincidentprogress, upcomingchangesor agreed outages.
  • Taking support calls live for immediate triage.
  • Relay client observations to Client Relationship Managers and Technical Account Managersregardingopportunities to increaseefficienciesfor the client.
  • Other responsibilities assigned by management.

Minimum Skills, Educationand Experience

  • Ability to interact with varying levels of associates (CEO down) translating technical jargon to a consumable message where the client understands the business impact.
  • Detailed oriented and must follow through ontasksdeliverables.
  • Good communicationskillscomfortableengaging with various levels of leadership.
  • Good documentation skills.
  • Strong time management skills.
  • Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-11.
  • Knowledge in all supported Microsoft Server Operating Systems 2008-2021.
  • Strong oral and written communication skills.
  • Ability to switch tasksfrequently.
  • Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V.
  • Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues.
  • Experience troubleshooting issues related to DHCP & DNS.
  • Experience and familiarity with firewalls, routers, managed switches, wirelesscontrollersand WAPs.
  • Experience with malware remediation.
  • High School diploma or GED equivalent isrequired.

Preferred Skills, Education Or Experience

  • Associatedegree or higher with a focus inComputerScience-related field is preferred.
  • Experience with ConnectWise and Kaseya is a significant advantage.
  • Mac/iOS Experience is desirable but notrequired.
  • CompTIA Certifications such as Network , Server , or Security are helpful.

Starting Compensation: $55,000/year

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate’s previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.

Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.

At Ascend Technologies wefirmly believethat diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

We areseekinghighly motivatedindividuals who have the willingness and ability todemonstrateAscend core values:

  • Committed to Client Success:Our actions and our words always align with the best interest of the client.
  • One Team:We work collaboratively to overcome challenges with humilityand respect and do what it takes to find innovative solutions.
  • Integrity:We are unquestionably committed to doing the right thing even when it is hard.
  • Accountability:We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
  • Transparency:We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Physical DemandsMust be able to sit, stand, and bend for the duration of shift. The position ismainly sitting, with occasionallifting upto50lbs, such as laptop, server equipment,and,driving to the work site to meet with client(s).

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