ServiceNow Architect

Role: ServiceNow Architect

Location: San Antonio TX(5 days onsite in week)

Duration: Fulltime

Required Skills & Experience:

• 10 years in IT, with 6 years in ServiceNow and at least 4 years in a technical architect role.
• Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.).
• Quick learner to adapt to new technologies being released with every major version of SN (GenAI, AI Agents, Workflow Data Fabric, Raptor Db)

Key Responsibilities:

• Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc.
• Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach.
• Proficient in presentations on PPTs and communications..
• Experience with Flow Designer, IntegrationHub, and Service Portal customization.
• Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications.
• Define and own the ServiceNow architecture strategy and roadmap across multiple modules and implementations.
• Lead architectural reviews, solution design, and technical governance across ServiceNow programs.
• Translate complex business requirements into scalable, secure, and performant technical solutions.
• Establish and enforce platform design standards, coding practices, and integration frameworks.
• Lead the creation of custom demos to be showcased to various client.