Payroll Operations Analyst

The Payroll Operations Analyst is a hands-on payroll professional responsible for supporting day-to-day payroll processing, validation activities, and issue resolution across the payroll lifecycle. This role helps ensure payroll results are accurate, timely, and well-supported, while identifying items that require escalation and contributing to a positive employee experience.

This is a true execution role for someone who is reliable, detail-oriented, and proactive, demonstrating readiness to engage deeply in complex operational details while exercising sound judgment, urgency, and accountability in highly collaborative team environment.

Your day to day

• Support day-to-day payroll processing activities, pre-pay validations, and readiness tasks across assigned pay cycles

• Perform operational checks and review activities to help ensure accurate and timely pay outcomes

• Monitor and track service tickets, inquiries, and exceptions, ensuring timely follow-through and communication

• Partner with HR, Finance, and vendor teams to gather missing information, clarify discrepancies, and coordinate actions

• Maintain task tracking, exception logs, reconciliation evidence, and process documentation

• Identify items that do not look right, assess potential impact, and escalate appropriately with clear supporting detail

• Support off-cycle and exception based payroll activities as assigned

• Assist with post-pay reviews and close-out checks

• Contribute observations and ideas that support process consistency and improvement

Success Measures

• Work is accurate, timely, and well-documented

• Issues are identified early and escalated appropriately

• Tickets and exceptions are tracked, documented, and monitored to resolution

• Operational checks are performed consistently and reliably

• Demonstrates dependability, responsiveness, and a solution-oriented approach in daily work

• Consistently follows issues through to closure, helping ensure accurate pay and reliable payroll service delivery

What we need from you

• 3–5 years of payroll operations or payroll support experience

• Experience with Oracle HCM or a similar enterprise payroll platform

• Familiarity with ADP SmartCompliance or similar tools (or ability to learn quickly)

• Strong Excel skills for validations, lookups, and data checks

• High attention to detail with reliability, accuracy, and follow-through

• Ability to recognize risk indicators and escalate confidently

• Strong written and verbal communication; clear documentation and issue summary skills

• A service-oriented mindset with urgency around the employee experience

• Experience supporting pre-pay / post-pay checks or exception reviews

• Exposure to vendor-supported payroll environments

• Experience working in a maturing or transformation stage operation

• Demonstrated curiosity and learning mindset

Location — Any major metropolitan city.

The salary range for this role is $46,226.00 to $95,000.00 . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance — working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.