Client Relationship Manager (Pharmacy Technician License Required)
Location:120 W 1st. Ave, Mesa, AZ
Hours: Will be discussed between the hours of 8:00am – 5:30pm
Position Type: Full-Time, with continued flexibility into hybrid work as you train and acclimate to the role.
Pay: $55,000 – $70,000
Position Overview
The Client Relationship Manager (CRM) is responsible for managing and nurturing relationships with the company’s customers to ensure their satisfaction and retention. This role involves acting as a liaison between customers and internal teams to guarantee that customer’s needs and goals are met effectively. The CRM will focus on service delivery, customer satisfaction, and operational efficiency.
Key Responsibilities:
● Develop and maintain strong relationships with key clinic stakeholders.
● Act as the primary point of contact for assigned clinics, ensuring clear and effective communication.
● Provide timely and accurate information to clients regarding products, services, and policies.
● Conduct regular meetings with clinics to review their needs, satisfaction, and service delivery.
● Provide updates such as delays, new product launches, and any news related that could directly affect their business.
Service Delivery and Operational Efficiency:
● Coordinate with internal teams to ensure timely and accurate delivery of services to patients/clinics.
● Educate clients on best practices and product features to enhance their experience and usage.
● Monitor and optimize operational processes to enhance service quality and efficiency.
● Address and resolve clinic issues and operational challenges promptly by pairing with the Client Experience Manager
● Collaborate with internal teams (e.g., data entry, customer service, product development, and shipping) to ensure client requirements are understood and met.
○ This can include meetings with lab departments to give projections for products over time to guarantee sufficient inventory.
Client Satisfaction and Feedback:
● Gather client feedback to understand their satisfaction levels and areas for improvement.
● Implement changes based on client feedback to enhance service delivery.
● Conduct clinic satisfaction surveys and report findings to senior management.
Required:
● Active pharmacy technician license in the state you are located in/will be working out of
● Active national pharmacy technician certification (PTCB/ExCPT) or be willing to obtain one within 90 days of employment (at your own expense)
● Minimum of 2 years of hands-on experience in a pharmacy setting
● Exceptional customer service abilities, with a focus on patient care
Preferred:
● Strong verbal and written communication
● High level of professionalism and adherence to workplace etiquette
● Superior organizational skills, with attention to detail and efficiency