Platform Engineer Manager – Apps

Requirements

Must have:

– Over 5 years of experience managing enterprise-level applications, including 3-5 years specifically in Microsoft 365 administration and technical product analysis. – Demonstrated expertise in deploying Adobe Creative Cloud and enhancing productivity. – Strong understanding of enterprise M365 configuration and governance, including automation tools like Power Automate and scripting using PowerShell and Microsoft Graph API. – Advanced skills in GraphAPI, PowerShell, SQL, and Power BI for: – Scripting and bulk management – Automating service operations – Analyzing data and generating backend reports – Visualizing application performance metrics – Experience implementing GenAI functionalities within Microsoft 365 (e.g., PowerPoint, Word, Excel) is a significant advantage. – Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and associated services. – Proficient in managing applications across different platforms, including Windows, Mac (OSX), and iOS. – Comprehensive experience throughout the application development lifecycle, covering requirements design, development progress tracking, change/release management, and operational support. – Ability to identify and manage integration dependencies across M365 apps and third-party solutions. – Strong background in incident management, security compliance, and vulnerability resolution. – Proven track record in defining KPIs and reporting on performance and service reliability. – Excellent English proficiency (C2 level) demonstrated through IELTS (8.5+), TOEFL (110+), TOEIC (945+), CAMBRIDGE CPE, or equivalent. – B.S. in Computer Science/MIS or four (4) additional years of relevant experience as an equivalent substitute.

Responsibilities:

• Oversee the engineering and management of productivity applications, ensuring optimal performance of tools like Microsoft 365, Adobe Acrobat, and integrated applications. – Configure and manage enterprise application services across both legacy and cloud environments. – Direct upgrades, rollouts, patch management, and application migrations. – Perform health checks and monitor, troubleshoot, and tune application performance. – Integrate applications with both third-party platforms and internal solutions. – Support complex deployments to guarantee high service availability. – Establish and maintain standard operating procedures (SOPs) and administrative practices, including user documentation. – Develop governance structures around licensing, lifecycle management, and architecture. – Provide Tier 3 escalation support, resolving intricate technical challenges. – Mentor service desk teams, promoting best practices in application management and utilization. – Collaborate with network, security, and support teams for effective application service delivery. – Engage in planning, migrations, upgrades, and project execution activities. – Interact directly with vendors like Microsoft and Adobe for advanced configurations and support solutions.

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Company:

At Boston Consulting Group, we partner with leaders in business and society to address their most significant challenges and seize opportunities. Since our inception in 1963, we have positioned ourselves as pioneers in business strategy, driving total transformations and igniting complex change to foster growth and competitive advantage for our clients. Our diverse, global teams combine deep industry knowledge with a variety of perspectives to deliver innovative solutions. We pride ourselves on a collaborative approach across all firm levels to generate results that enable our clients to thrive. We offer a comprehensive benefits package, including competitive compensation, health insurance with zero-dollar premiums, generous paid time off, and retirement contributions, among others. This position is located in Atlanta, Boston, or Heredia.