ServiceNow Product Owner

Tandym Tech Logo
Tandym Tech
New York, USA, NY, United States
  • Transport
  • FullTime
  • Applications have closed

A leading New York City Education Organization is seeking a ServiceNow Product Owner to own the strategy, roadmap, and value delivery of the ServiceNow platform, with a primary focus on reporting, analytics, and business process optimization. This role ensures ServiceNow is designed to drive insight, automation, and measurable outcomes across Technology, HR, and enterprise partners.

***This is a long-term contract opportunity with a potential to convert to a permanent role, with an in-office requirement three days per week in Downtown Manhattan***

RESPONSIBILITIES

Platform & Product Ownership

  • Own the ServiceNow product vision, roadmap, and success metrics.

  • Govern platform standards, data quality, reporting consistency, and change management.

  • Partner with Technology, HR, Security, and Systems teams on integrations and platform evolution.

Reporting & Analytics

  • Design and maintain executive and operational dashboards, KPIs, and data models.

  • Leverage ServiceNow reporting and Performance Analytics to identify trends, gaps, and optimization opportunities.

  • Translate data into actionable insights for leadership and stakeholders.

Business Process Optimization

  • Evaluate and redesign enterprise processes using ServiceNow workflows and automation.

  • Reduce manual effort, improve cycle times, and enhance the employee experience.

  • Measure and communicate the impact of process improvements.

Platform Enablement

  • Provide hands-on oversight of configuration to ensure alignment with product and process intent.

  • Manage releases, environments (DEV/UAT/PROD), and platform hygiene.

  • Ensure solutions are scalable, documented, and measurable.

Collaboration

  • Act as a strategic partner to cross-functional teams, translating business needs into platform solutions.

  • Support enterprise initiatives (e.g., new school openings) through scalable workflows and reporting.

REQUIRED QUALIFICATIONS

  • 5 years of hands-on ServiceNow experience; reporting and Performance Analytics strongly preferred.

  • Proven experience owning enterprise workflows, dashboards, and KPIs.

  • Strong analytical skills with a track record of driving process improvements through data.

  • Excellent communication and stakeholder management skills.

  • Bachelor’s degree or equivalent experience.

REQUIRED TRAITS

  • Product-oriented, data-driven thinker.

  • Comfortable bridging business processes and technical configuration.

  • Focused on outcomes, scalability, and continuous improvement.

  • Collaborative, influential, and detail-oriented.

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