Customer Relationship Management Lead

Codebase Inc Logo
Codebase Inc
United States, US
  • IT
  • Applications have closed

Title : CRM Lead (Overall 8-10yrs okay)

Location : San Jose, CA (Remote also okay)

If you are having hard time with skill combo -Look only for consulting roles with Oracle Service Cloud.

Required Skills:

  • 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
  • Solid understanding of customer service operations and CRM/contact center best practices.
  • Strong communication, stakeholder management, and onsite leadership skills.
  • Ability to create detailed functional and technical documentation.
  • Experience managing projects in cross-functional enterprise environments

Optional Skills:

  • 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
  • Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).

Preferred Skills:

  • Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
  • Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
  • Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
  • Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
Apply for job