Helpdesk Engineer 2
Location 1161 South Main Street, Lombard, IL, 60148, United States
Base Pay $65000.00 – $75000.00 / Year
Employee Type FT Exempt
Minimum Experience 5 Years

Contact informationName Gemma Goffinet
Email

Description

HELPDESK ENGINEER 2

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine’s Best Workplaces for the third year in a row!
We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2, you will:

• Work cross-functionally across clients’ enterprises to troubleshoot, resolve and maintain their IT infrastructure;
• Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;
• Join our elite Professional Services team; and
• Implement Prescient Solutions’ best practices.

***Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.***

Helpdesk Engineer 2 Essential Duties and Responsibilities

• Supports operational and technical functions at multiple client accounts;
• Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients’ needs;
• Prepares operational and technical documentation; and
• Performs other duties and assists with special projects, as needed.

Requirements

• Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
• Knowledge of security and networking;
• Willing to commute to multiple client sites in Chicago and surrounding suburbs; and
• Authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Summary

Benefits include:

• Medical, Dental, Vision Insurance
• 15+ days Paid Time Off (PTO)
• Monthly BYOD expense reimbursement
• Professional Development
• Employee Assistance Program
• Discretionary 401(k) employer contribution

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