Administrative Assistant

Stantec Inc. is a global design and consulting firm that provides professional services in architecture, engineering, environmental sciences, project management, and consulting. While Stantec operates worldwide, it has a significant presence in the United States, serving a wide range of sectors including infrastructure, transportation, water, energy, and buildings.

About The Role

We are seeking a highly organized and detail-oriented Remote Administrative Assistant to join our Customer Support team. In this hourly, full-time position, you will play a critical role in ensuring the efficient and smooth functioning of our support operations. The ideal candidate will have excellent communication skills, a proactive mindset, and the ability to manage multiple tasks effectively. This is a fully remote role, and proficiency in English is required.

What You’ll Do

• Provide administrative support to the Customer Support department to enhance team productivity.
• Respond to customer inquiries via email and live chat in a timely and professional manner.
• Assist in organizing and scheduling team meetings, taking minutes, and distributing follow-up actions as needed.
• Manage and update records within the company’s internal systems, ensuring accuracy and confidentiality.
• Coordinate team logistics, such as handling calendaring and travel arrangements (if applicable).
• Prepare and maintain documentation, reports, and presentations for internal and external use.
• Collaborate with other departments as needed to resolve customer issues or streamline administrative workflows.
• Monitor and track key performance indicators and suggest improvements to enhance efficiency.

Qualifications

• Proficiency in written and spoken English with excellent communication skills.
• Proven experience in an administrative role, preferably in Customer Support or a related department.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Tech-savvy with familiarity in using CRM tools, scheduling software, and other productivity platforms.
• Ability to work independently in a remote environment while maintaining professionalism and accountability.
• Attention to detail and a strong commitment to accuracy in all tasks.
• A team-oriented attitude with the capacity to collaborate effectively across departments.
• Availability to work full-time in the designated time zone for this remote position.

The pay range for this role is:
22 – 26 USD per hour(Remote (United States))