Helpdesk Engineer 2

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Prescient Solutions
Lombard, ILLINOIS, United States
  • Insurance
  • FlexTime
  • FullTime
  • Applications have closed

Helpdesk Engineer 2

  • Location 1161 South Main Street, Lombard, IL, 60148, United States
  • Base Pay $60000.00 – $70000.00 / Year
  • Employee Type FT Exempt
  • Minimum Experience 5 Years

Contact information

  • Name Gemma Goffinet
  • Email

Description

  • HELPDESK ENGINEER 2

  • Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine’s Best Workplaces for the third year in a row!
    We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2, you will:

  • Work cross-functionally across clients’ enterprises to troubleshoot, resolve and maintain their IT infrastructure;

  • Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;

  • Join our elite Professional Services team; and

  • Implement Prescient Solutions’ best practices.

  • ***Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.***

  • Helpdesk Engineer 2 Essential Duties and Responsibilities

  • Supports operational and technical functions at multiple client accounts;

  • Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients’ needs;

  • Prepares operational and technical documentation; and

  • Performs other duties and assists with special projects, as needed.

Requirements

  • Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;

  • Knowledge of security and networking;

  • Willing to commute to multiple client sites in Chicago and surrounding suburbs; and

  • Authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Summary

  • Benefits include:

  • Medical, Dental, Vision Insurance

  • 15+ days Paid Time Off (PTO)

  • Monthly BYOD expense reimbursement

  • Professional Development

  • Employee Assistance Program

  • Discretionary 401(k) employer contribution

  • Dice25

  • PI281065711

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