Niche – Content Designer/UX Writer
Title: Content Designer
Location: Pittsburgh, PA/Strongsville, OH/Dallas, TX/Phoenix, AZ or Remote
Function of the Group: Combo of Mitigating Risk and Generating Revenue
Initiatives/Projects: Personalization, additional content design support across money movement space
Industry background: UX content design and writing exp
Team Dynamic: Other content designers, highly collaborative environment with teams of designers and product owners Some interaction with developers and senior leadership or management These contractors will also be the face of content review with Legal Interview
Roles and Responsibilities:
Lead content creation and be a subject matter expert, working closely with designers to apply your writing skills to an established product
Identify problems and craft creative content solutions that educate and empower users
Collaborate with other writers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints
Conduct user research; creating test plans, interview guides, test scripts and analysis documents
Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews
A great candidate would be someone who has some previous experience in content design, product writing, or writing for educational/instructional material.
A bonus would be if they had investment or financial knowledge or previous experience. They understand the power of language, and are comfortable explaining their work to non-experts.
Excellent communication, confidence in explaining work and decision making skills
Able to work independently but also collaboratively
Ability to dive in to understand what users are trying to do in the digital solutions
Good prioritization skills
UX writing experience is highly desired, a good understanding of industry regulations/governance.
TECHNICAL SKILLS
Must Have
Copywriting and Editing
Digital Content Delivery
Digital Copywriting
Microsoft Office
Previous familiarity with a regulated industry (legal, compliance, risk) Could be healthcare, finance, etc
UX Content Design
UX writing
Nice To Have
Agile
Content Strategy
Design Thinking
Digital Communications
Healthcare exp (for information sensitivity)
Insurance
Previous Banking/investment/financial institution exp
User Experience
Soft Skills: A natural collaborator and an excellent communicator Advocate for users and inspire a culture of design thinking Can handle multiple projects and deadlines Believe iteration is the best path to improvement and can adapt quickly to change Take initiative and act on opportunities for improvement Have working knowledge of design fundamentals in a digital space Love language and feel passionate about things like voice, style and grammar
Education/Certifications: Bach preferred but Exp most important
Screening Questions:
- Please have candidate share design or work portfolio in advance/with their profile or attach links
- What makes you passionate about user experience? Please use detail
Ref: #404-IT Pittsburgh