Help Desk Technician – Telework

We help companies transform customer and prospect data into revenue. Data is one of a company’s most important assets. Monetizing it to generate revenue and ROI is our expertise. Using a careful and customized approach based on your business goals, we offer database marketing’s Big Three — data, predictive analytics and platform solutions — to maximize customer relationships and boost revenue.

We are seeking a Help Desk Technician to join our Virtual DBS team. This role will be responsible for providing technical support to remote employees, troubleshooting hardware and software issues, and ensuring smooth operation of virtual systems.

Responsibilities:

• Provide technical support to remote employees via phone, email, and chat
• Troubleshoot hardware and software issues on virtual systems
• Install and configure software applications
• Collaborate with IT team to resolve complex technical issues
• Maintain accurate records of all support tickets and resolutions

Qualifications:

• Previous experience in a help desk or technical support role
• Strong knowledge of Windows and Mac operating systems
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks
• Certifications such as CompTIA A+ or Microsoft Certified Professional a plus

The pay range for this role is:
32 – 35 USD per hour(Remote (Boston, Massachusetts, US))