B2C Call Representative

Casa de Montecristo Logo
Casa de Montecristo
United States
  • Hardware
  • FullTime
  • Applications have closed

About Us:

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.
Overview:
The B2C Outbound Call Representative specializes in making outbound sales phone calls/receiving inbound calls to execute product sales and resolve customer service issues on behalf of JR Cigars, CDM, Cigars.com. This person will be expected to use his/her advanced skills and product knowledge to promote, sell and provide best in class service to our B2C Customers.
Responsibilities:

  • Contact prospective customers from approved list by telephone or email

  • Use cigar product knowledge to showcase the promotions being offered

  • Use Business Intelligence tools to track progress with new prospects

  • Report performance against weekly sales goals and objectives to District Manager

  • Maintain regular contact with existing (key) clients to discuss business needs and goals

  • Solicit cigar orders and endeavor to maintain adequate Altadis inventory in all accounts

  • Introduce new brands, sizes and packing to all accounts

  • Develop and maintain business relationships with purchasing contacts

  • Quote prices and credit terms for direct buying customers and prepare approved sales contracts for orders

  • Prepare daily and weekly reports of business transactions for District Manager’s review

  • Initiate and manage 30 calls a day

  • Use Mix & Match approach with for portfolio brand sales and use cigar accessories (lighters/cutters/bags) as value-added incentives

Qualifications:

  • EDUCATION/CERTIFICATION: Degree or high school diploma from an accredited institution

REQUIRED KNOWLEDGE: Understanding of specialty goods distribution. Complete understanding of Company products and services. Cigar Knowledge required.

EXPERIENCE REQUIRED: o 6 months to 1 year

o Salesforce experience; AS400 a plus

Experience in Outbound call center activities and customer service environment o Hunter attitude with the ability to cold-call prospects o Excellent communication and customer service skills o Enjoy selling on the phone o Proficient with basic computer skills
Work Environment Conditions:
Remote Opportunity
Must have a dedicated work space with Personal Internet (requirement available)

  • Required to regularly talk and hear
  • Required to Stand, Walk or sit
  • Use hands to finger, handle or feel
  • Reach with hands and arms
    Salary Range: USD $18.00 – USD $20.00 /Hr.
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