Customer Service Representative

Job Summary
We are seeking a detail-oriented Customer Service Representative with strong communication skills and advanced Excel proficiency. This role involves handling customer inquiries, maintaining accurate records, and supporting day-to-day administrative and reporting tasks.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries professionally

• Resolve customer issues and provide accurate information in a timely manner

• Maintain and update customer records, logs, and reports using Microsoft Excel

• Prepare basic to intermediate Excel reports (data entry, sorting, filters, formulas)

• Perform high-volume data entry with accuracy and speed

• Coordinate with internal teams to ensure customer satisfaction

• Maintain confidentiality and follow company policies and procedures

Required Skills & Qualifications

• High school diploma or equivalent (Associate/Bachelor’s degree preferred)

• Prior experience in customer service, call centre, or support roles preferred

• Excellent Microsoft Excel skills (mandatory)

• Strong typing speed with high accuracy

• Good verbal and written communication skills

• Ability to multitask and work in a fast-paced environment

Assessment Requirement