NOC Technician

Job Title: NOC Technician

Location: Arlington Heights, IL 60004 (onsite)

Duration: 6+ Months

**No C2C**

Afternoon Shift

Top 3 skill sets required for this role:

• 1. Extensive IT experience 2 year in enterprise environment
• 2. Expertise in troubleshooting hardware software and network issues at a senior level. Excellent soft skill and great communications skills.
• 3 Level 1 2 and 3 support experience.

Nice to have skills or certifications :

• 1. CompTIA A Network Security CCNA
• 2. Customer service o 3. Service now

Responsibilities:

• Provide Level 1 2 and 3 technical supports for information systems hardware access management and proprietary applications to end users with minimal supervision.
• Install expand and configure operating systems software applications utilities and service packs based on end-user needs.
• Test new software operating systems upgrades and applications before implementing them into production.
• Train users on the use of equipment and software as needed.
• Participate in projects as a team member.
• Oversee change management processes and communicate any impactful changes to the floor directors additionally coordinate with the change management team if changes need to be postponed.
• Participate in major incident bridge calls to collaborate and coordinate support between the problem owner and the NOC team during outages or degradations.
• Troubleshoot Voice over IP VoIP phones and proprietary phones and communication systems.
• Provide advanced technical support for end users troubleshooting and resolving complex issues related to hardware software and network connectivity.
• Manage and prioritize high-severity incidents ensuring they are addressed promptly and accurately.
• Collaborate with IT teams to implement system upgrades patches and configurations that enhance overall performance and user experience.
• Maintain up-to-date documentation on troubleshooting processes solutions and resolutions.
• Ensure all support tickets are accurately logged tracked and resolved within established SLAs Service Level Agreements.

Pay Range: $40 – $41

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.