Technical Trainer Cloud & Contact Center Technologies

Technogen, Inc. Logo
Technogen, Inc.
Seattle, WA, United States
  • Engineering
  • Applications have closed

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Job Position: Technical Trainer Cloud & Contact Center Technologies

Location: Seattle,WA-100% Travel (Onsite at Tribal Community Facilities)

Role Overview:
The Technical Trainer will lead a 12-week, in-person, instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect , AWS Fundamentals , Google Cloud Platform Associate-Level Certifications , and essential coding and cloud operations skills.
The trainer will deliver structured curriculum, assess students, guide hands-on labs, and prepare participants for real-world Level 3 support and engineering roles at large enterprises.
This role requires a passionate educator with strong technical depth in AWS/Google Cloud Platform and the ability to teach foundational and intermediate skills to students with minimal existing experience.

Key Responsibilities:

Training Delivery

  • Conduct daily onsite classroom training Monday Friday at tribal community sites
  • Teach foundational programming (Python or JavaScript), cloud fundamentals, and Amazon Connect architecture
  • Deliver Google Cloud Platform certification prep (Associate Cloud Engineer) and AWS foundational content
  • Lead hands-on labs, real-world simulations, and capstone projects
  • Prepare students for certification exams and internal assessments

Curriculum & Instructional Activities

  • Customize content based on student progress and learning modalities
  • Provide weekly scoring, performance tracking, and progress reports
  • Support students with supplemental materials, homework review, and mentoring

Program & Cohort Management

  • Work closely with TechnoGen & CloudEmpower leadership to ensure successful cohort outcomes
  • Assist with background check coordination, certification scheduling, and candidate documentation
  • Work on-premises at designated tribal locations; housing and per diem provided

Travel

  • 100% travel required trainer will fly to each cohort location and stay onsite for the full duration (housing provided)
  • Must be comfortable staying in tribal community accommodations (often connected to local casinos)

Required Skills & Experience:

Technical Qualifications

  • 5+ years of experience in one or more of:

  • Amazon Connect (L3 support, configuration, call flows, Lambda integrations, etc.)

  • AWS cloud engineering (IAM, Lambda, S3, networking basics)

  • Google Cloud Platform Associate Cloud Engineer level knowledge.

  • Ability to teach programming basics (Python or JavaScript preferred).

  • Experience with contact center technologies, APIs, and cloud integrations is a strong plus.

Training & Instructional Qualifications

  • 2+ years as a Technical Trainer, Instructor, Bootcamp Educator, or Corporate L&D Specialist.
  • Ability to teach beginner-to-intermediate learners with patience and strong communication skills.
  • Experience designing or modifying curriculum is highly desirable.

Soft Skills

  • Strong communication and classroom leadership.
  • Ability to motivate non-traditional learners.
  • Empathy, patience, and adaptability.
  • Cultural awareness when working with tribal communities.

Ramu Brahmarowthu
Talent Workforce specialist

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