Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Home Healthcare

Why Consider This Job Opportunity

• Pay starting at $15.50 plus a monthly bonus program opportunity with potential unlimited earnings
• Opportunity for career advancement and growth within the organization
• Work from home after successful completion of in-office training and meeting expectations with management approval
• Generous paid time off and paid holidays
• Comprehensive benefits package including medical, dental, vision, and 401k options
• Employee recognition program and various bonus and incentive opportunities

What To Expect (Job Responsibilities)

• Serve as a patient advocate to resolve questions or concerns
• Collect patient information and input data accurately into e-Intake
• Verify products and services thoroughly and manage initial intake via high volume inbound calls
• Provide basic technical customer service assistance for CPAP equipment
• Educate patients and location employees on CPAP supplies and maintenance

What Is Required (Qualifications)

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Strong customer service background with effective communication skills in English
• Basic computer and internet skills
• Valid driver’s license in the state of residence with a clean driving record (when applicable for the position)

How To Stand Out (Preferred Qualifications)

• Experience in the medical field and administrative record management
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Familiarity with billing reimbursement and insurance policies
• Ability to maintain confidentiality and practice discretion with sensitive information
• Knowledge of medical terminology

HomeHealthcare #CustomerService #CareerOpportunity #RemoteWork #HealthcareBenefits

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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