Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Collectibles Authentication and Grading

Why Consider This Job Opportunity

• Salary up to $20+/hour
• In-depth customer service training and opportunities for career advancement
• All required equipment provided, including PC, dual monitors, and headset
• Flexible remote work opportunity available in multiple states
• Comprehensive benefits package, including health, dental, and vision insurance options, 401(k) with company match, and paid time off

What To Expect (Job Responsibilities)

• Answer incoming phone calls via a multiline telephone system
• Prepare and provide internal and external written correspondence via email
• Assist customers, dealers, and submission centers with their accounts and submissions
• Collect customer feedback and analyze customer needs to recommend potential products and services
• Maintain customer accounts by recording product and submission records

What Is Required (Qualifications)

• Minimum of 2+ years of previous customer service or call center experience
• Excellent verbal and written communication skills
• High attention to detail and quality focus
• Ability to learn and retain product and procedural knowledge
• High School diploma or equivalent

How To Stand Out (Preferred Qualifications)

• Demonstrated experience in learning new systems
• Strong prioritization and time management skills with a high degree of flexibility
• Ability to multi-task with superior organizational skills

CustomerService #RemoteWork #CareerAdvancement #Collectibles #CompetitiveCompensation

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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