Receptionist & Donations Scheduler

Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
Receives, responds to, and assists people requesting social service assistance; locates appropriate personnel to assist visitors.

Key Responsibilities:

Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets.

Records and updates pickup information; ensures the accuracy and completeness of the same.

Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.

Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints.

Physical Requirements and Working Conditions:

Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to operate a telephone and/or switchboard and two-way radio/cellular phone. Ability to read and follow a map and/or hand-written directions. Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Workers’ Compensation
• PTO
• Health Insurance
• Life Insurance

EDUCATION AND EXPERIENCE:

High school diploma or G.E.D. required,

and

two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities,

or

any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Equal Opportunity Employer: Veterans / Disabled