IT HelpDesk Support – San Diego CA- 66772

PRIMUS Global Services Inc. Logo
PRIMUS Global Services Inc.
San Diego, CA, United States
  • Security
  • FlexTime
  • Applications have closed

IT HelpDesk Support – Lab Computing Services (LCS) – San Diego CA

We have an immediate long-term opportunity with one of our prime clients for a position of Technical Support/ Lab Computing Services (LCS) to work at San Diego CA

Pay Rate: $25/hr

Key Responsibilities

  • Serve as the primary technical support contact for field service engineers and external vendors, managing scheduling, remote access, data migration, troubleshooting, IT policies, best practices, and other technology-related issues.
  • Implement Windows-based security solutions, including Active Directory groups and objects, anti-virmalware programs, and management of network ports and protocols.
  • Administer and maintain network connectivity for client and server-side Windows environments.
  • Analyze, identify, and implement security upgrades or other solutions to enhance desktop platform support in a timely manner.
  • Document procedures, policies, troubleshooting steps, and best practices; create Knowledge Base articles as needed.

Required Skills and Knowledge

  • 5-7 years of hands-on experience with Windows 10 operating systems.
  • Proven ability to independently troubleshoot and resolve technical issues to determine root causes.
  • Exceptional customer service skills with a strong desire to assist users and solve problems.
  • Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN network architectures.
  • Understanding of network cabling, patching best practices, subnetting, and basic network security.

**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**

For immediate consideration, please contact:

Harathi

PRIMUS Global Services

Phone:

Email:

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