ITIL Process Coordinator – Dallas, TX 66793

ITIL Process Coordinator – Dallas, TX

We are seeking an ITIL Process Coordinator at Dallas, TXto support end-to-end IT service operations across Release, Change, Problem, and Incident Management. The role ensures smooth production releases, accurate change planning, timely problem resolution, and SLA-driven incident coordination.

Key Responsibilities

Coordinate system releases, plan release activities, and facilitate stakeholder meetings

Manage change requests, review schedules, assess risks/impacts, and conduct CAB meetings

Track IT production changes and provide performance reporting

Drive problem investigations, validate solutions, and manage known errors

Monitor daily incidents, assign tickets to the right teams, and prevent SLA breaches

Engage cross-functional teams during escalations and high-priority incidents

Required Skills

Hands-on experience with ITIL processes (Change/Release/Problem/Incident)

Strong coordination, communication, and prioritization skills

Ability to work with multiple teams and manage operational workflows

Familiarity with service management tools (ServiceNow preferred)

**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**

For immediate consideration, please contact:

Mounika

PRIMUS Global Services

Phone:

Email: