Project Coordinator

Position Purpose The Project Coordinator plays a central role in overseeing major city project implementations, with the primary focus on the Sump Pump Program. This position is housed in the Department of Customer Service and serves as the main point of contact for residents navigating city programs. The Project Coordinator ensures residents receive timely, accurate information and exceptional service while coordinating all aspects of assigned projects from outreach through completion.

The role requires outstanding customer service skills, the ability to engage residents through door-to-door outreach and other communications, and strong data management capabilities to track progress, generate reports, and present outcomes for city leadership.Essential Duties & Responsibilities

• Serve as the primary point of contact for residents participating in the Sump Pump Program and other assigned projects.
• Provide exceptional customer service, ensuring residents receive clear guidance on applications, program eligibility, timelines, and requirements.
• Conduct outreach activities, including door-to-door visits, community meetings, and direct communication efforts to encourage participation and answer questions.
• Coordinate all aspects of project implementation, including application intake, scheduling, contract routing, and interdepartmental collaboration.
• Maintain accurate and timely data on project participation, progress, and outcomes; generate regular reports and dashboards to track program goals and performance metrics.
• Collaborate closely with departments such as Public Works, Finance, Building, and other city partners to ensure smooth program delivery.
• Develop outreach materials including mailings, digital content, and informational packets for residents and stakeholders.
• Support additional city initiatives assigned by the Department of Customer Service leadership as projects evolve and expand.Minimum Qualifications
• High School Diploma or equivalent.
• Minimum of three (3) years in customer service roles with demonstrated experience handling complex inquiries.
• Valid Wisconsin Driver’s License.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to manage high-volume resident interactions with professionalism and accuracy.

Preferred Qualifications

• Five (5) years of customer service experience, preferably in government or community-facing roles.
• Experience with data reporting, dashboards, or performance tracking.
• Familiarity with contract processing and interdepartmental project coordination.
• Ability to communicate effectively in Spanish (preferred but not required).
• Experience using CRM systems, legislative management tools, or financial software.Knowledge, Skills, and Abilities Required
• Strong organizational and project management skills with attention to detail.
• Ability to provide clear communication and empathetic support to residents from diverse backgrounds.
• Capable of analyzing data to track program performance and recommend improvements.
• Skilled in problem-solving and coordinating multiple tasks under deadlines.
• Comfortable conducting field work and meeting residents in person when needed.
• Ability to work independently while maintaining a collaborative approach with internal and external partners.

Working Conditions & Schedule

• Position is primarily in-person, with regular office-based responsibilities.
• Requires occasional evening or weekend work for outreach or public meetings (with advance notice).
• Involves both office work and community-based activities, including door-to-door outreach and field visits.

This job description is intended to identify essential duties and also illustrates other types of duties that may be assigned. It should not be interpreted as describing all of the duties that will be required of an employee or be used to limit the nature and extent of assignments that an individual is required to perform. In addition to the responsibilities and duties listed, it is expected that employees maintain a consistent and reliable attendance record. Job descriptions are subject to revision at any time at the discretion of the Utility or City of Racine.

The City of Racine is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.