Professional Billing Analyst
Key Responsibilities:
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System Configuration and Maintenance:
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Configure and customize the Epic Professional Billing application to meet the specific business needs and workflows of the organization.
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Maintain the Resolute Professional Billing module to manage charges, benefit engines, and workflows with external collection agencies.
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Perform ongoing maintenance and updates to Epic applications.
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Build and test system changes, presenting them to end-users and migrating them to production.
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Workflow Analysis and Optimization:
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Analyze existing financial workflows and identify opportunities for improvement and optimization.
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Design and implement leading practice workflows to enhance efficiency and effectiveness.
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Collaborate with various stakeholders, including IT, finance, and end-users, to ensure the Epic system aligns with business operations.
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Support and Troubleshooting:
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Act as the primary support contact for Epic Professional Billing application end-users.
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Provide support to end-users on the Epic EMR system, including integrating revenue cycle processes such as maintaining claim scrubbers and payment processors.
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Troubleshoot system errors and resolve issues related to billing, claims, and reimbursement.
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Provide on-call support on a rotating basis.
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Training and Education:
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Participate in training and educate end-users on the Epic Professional Billing application and related workflows.
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Develop and document internal procedures for using Epic and other applications.
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Compliance and Updates:
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Stay current with Epic technologies, obtain and maintain necessary Epic certifications.
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Ensure compliance with industry standards and regulations, such as transitioning between different claim formats (e.g., X12 4010 to 5010) and coding systems (e.g., ICD-9 to ICD-10).
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Review and assess the impact of changes and enhancements with each new Epic release and make recommendations for the best course of action.
Essential skills and qualifications:
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Education and Certification:
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Bachelor’s Degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related field.
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Certified in Epic Professional Billing.
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Technical Skills:
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Expertise in Epic’s Professional Billing module, including charge router, workqueue configuration, collection agency workflows, statement processing, benefit engine, and estimates.
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Experience with system configuration and troubleshooting tools.
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Proficiency with Microsoft Office Suite (Word, Project, Excel, Visio, and PowerPoint).
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Healthcare Industry Knowledge:
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Strong understanding of healthcare revenue cycle processes, medical billing codes, and insurance procedures.
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Familiarity with the differences between professional billing and hospital billing.
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Knowledge of medical coding systems like CPT and ICD-10.
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Soft Skills:
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Strong interpersonal relationship skills and effective communication skills (both oral and written).
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Analytical thinking and problem-solving abilities.
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Attention to detail and accuracy.
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Self-motivated and a team player.
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