Business Analyst (Customer Service)

City of Detroit Logo
City of Detroit
Detroit, MICHIGAN, United States
71000 - 106400 USD / Year
  • Automotive
  • FlexTime
  • FullTime
  • Seasonal
  • Shift
  • Applications have closed

Description SUMMARY:
The Business Analyst assesses specific department operations and identify ways to improve efficiency and achieve goals while assisting with project management as required. Business Analysts use data to understand business processes, identify problems and/or opportunities and assist with developing improvement plans.This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of employment. DWSD does not honor reversion rights for internal candidates.
Applicants for open positions at the Detroit Water and Sewerage Department must be authorized to work for ANY employer in the U.S. The Detroit Water and Sewerage Department is unable to sponsor or take over sponsorship of an employment Visa at this time.ESSENTIAL JOB FUNCTIONS:
Assist in analyzing data and systems to provide in-depth analysis reports. Meet with customers to analyze data, statistics and information. Meet with customers to define business requirements, applications and systems goals, and to identify and resolve business, applications and systems issues. Review and analyze the effectiveness and efficiency of existing applications, processes and systems, and develop strategies for improving or further leveraging these processes, applications and systems. Assist in the deployment of new processes, applications and in delivering enhancements to existing processes and applications. Perform application and/or process design, configuration, and integration. Conduct cost-benefit and return on investment analyses for projects as needed. Coordinate and perform tests for existing and new applications and processes. Provide training to end users. Identify potential risks with business processes and provide solutions.RELATED JOB FUNCTIONS:
Position may be called upon to direct specific project activities, or to work as a team member. Provide functional advice and support for business processes and system users. Advise on requirements, policies, procedures and best practices to accomplish business relevant to provision of departmental services. Collaborate with other business units. Perform related work duties as assigned.Examples of Duties REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE OF:

  • Job assignment and/or expertise area
  • Business technology, data management systems and applications (Oracle)
  • Department-wide reporting tools
  • Departmental mission, processes, policies and procedures

SKILL TO:

  • Independently, and as part of a team providing timely, high-quality customer-focused services and data analytics as well as data analysis
  • Work in a busy environment, with frequent interruptions and still be able to prioritize and resolve conflicting requests
  • Work in a professional manner with access to confidential and other data types
  • Exercise good judgment, discretion, maintains confidentiality, and work with independence, initiative and professionalism
  • Analyze the requirements of business systems and processes
  • Analyze data and create presentation as required
  • Use advanced technology
  • Work in a team-oriented and collaborative environment
  • Highly self-motivated and directed
  • Strong customer service orientation
  • Prioritize and execute tasks while under pressure.
  • Deliver quality reporting and presentations, including the ability to articulate the problem or the request
  • Understand and translate the needs of the division and make recommendations
  • Understand Procurement policies and assist the division with the implementation of contracts

ABILITY TO:

  • Organize, perform and or coordinate divisional tasks and projects
  • Deliver quality customer service to users
  • Write technical and non-technical documentation
  • Apply divisional policies and processes in a manner aligned with the Department mission, goals, and strategies
  • Effectively utilize appropriate security and safety equipment and procedures
  • Communicate effectively, both verbally and in writing
  • Understand and follow verbal and written instructions
  • Establish and maintain effective working relationships with others
  • Communicate frequently with team members and other units across the Department about process, policies, data analysis or potential problems
  • Develop proficiency in division specific operations and software
  • Direct team projects or to work as a team member
  • Maintain regular and reliable attendance
  • Consult, coordinate and communicate with business unit staff as required
  • Responsible for capacity planning and management, security planning and management and data management
  • Plan, design, and implement process improvement initiatives
  • Maintain working knowledge of current industry information, vendor direction, new and emerging products, and approaches related to current and future organizational needs

Minimum Qualifications REQUIRED EDUCATION AND EXPERIENCE (position requirements at entry)

  • Bachelor’s degree; with specialization in Business Administration or related field of study
  • Minimum of 1-3 years of experience related to the field and/or job assignment
  • Education requirement can be substituted with extensive experience, at the discretion of the General Manager or designee.

Supplemental Information ESSENTIAL REQUIREMENTS Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
This position requires the ability to remain sedentary and requires extensive computer use and extended time seated in meetings.A valid Michigan Driver’s License and the ability to drive a motor vehicle on all terrain. Follow security and safety policies and procedures in carrying out work duties. Provide on the job training.
Environmental Working Requirements:
Work may be performed in the plant or office environment. Work may be performed near excessive noise and moving objects/vehicles.OTHER REQUIREMENTS Valid Michigan Driver’s License
The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. Employees in this class are required to undergo alcohol and drug screening and are subject to a criminal background investigation.EMPLOYMENT BENEFITS The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:HEALTH

  • Medical – Eligible for hospital, surgical, and prescription drug benefits.
  • Dental
  • Vision

INSURANCE

  • Life Insurance – Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
  • Long-Term Disability Insurance (Income Protection Plan) – The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

  • Sick Leave
  • Vacation
  • Holidays

OTHER LEAVE BENEFITS
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

  • Completion of thirty (30) years of service;
  • At age sixty (60) if you have at least ten (10) years of service, or- At age sixty-five (65) with eight (8) years of service. • In the event of disability, other eligibility rules apply);- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; • Employees are vested after ten (10) years of service, regardless of age.ADVANCEMENT OPPORTUNITIES – Employees have many opportunities for growth and career advancement throughout all City departments and divisions.Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

City of Detroit

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