IT Support (VIP/ C suite)

Required Skills & Qualifications:

• 5 years in a client-facing IT support role, with at least 2 years supporting executives or VIPs Strong proficiency in Windows, macOS, iOS, Android, Microsoft 365, Teams, Zoom, Printing and AV conferencing platforms Strong knowledge & experience in Windows Autopilot; Apple Business Manager Intune / JAMF Pro maybe basics of EntraID for troubleshooting Exceptional troubleshooting and problem-solving abilities under pressure Highly professional demeanor, strong emotional intelligence, and excellent communication skills Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms Ability to handle sensitive information with discretion Preferred Qualifications:
• Familiarity with digital workplace experience monitoring tools (e.g., Nexthink, Lakeside) Experience supporting international executives across time zones ITIL Foundation certification or equivalent experience Executive support in a hybrid or global environment Work Conditions:
• Onsite presence required in executive locations and for high-profile events Flexibility for occasional travel and on-call support during critical events or outages