Support Specialist – $24 – $27 per hour
Overview
You will play a key role in supporting clients throughout the lifecycle of their projects. You will act as their primary point of contact, ensuring clear communication, timely updates, and a smooth experience from initial inquiry to final deliverables. This role combines client support, problem-solving, coordination with laboratory teams, and strong attention to detail.
What You Will Do
- Serve as the main point of contact for client questions regarding methods, equipment, testing requirements, and project planning.
- Assist clients in understanding their laboratory results and how they relate to Occupational Exposure Limits.
- Resolve client issues, disputes, and service concerns in a professional and client-focused manner.
- Troubleshoot sampling issues, such as equipment failures or incorrect field setup.
- Enter supply orders and coordinate shipment logistics for sample collection materials.
- Act as a liaison between clients and laboratory teams to support timely and accurate project execution.
- Prepare quotes, review pricing, and confirm invoice accuracy for submitted samples.
Qualifications
- Bachelor’s degree in Environmental Science, Chemistry, Biology, or a related field (or equivalent experience).
- Minimum of 2 years of relevant experience strongly preferred.
- Customer service experience in a technical or scientific environment is a plus.
- Understanding of environmental data and/or EPA methodologies.
- Strong communication, problem-solving, and client relationship skills.
- Ability to work independently and manage multiple projects simultaneously.
Compensation & Benefits
This position pays $24–$27 per hour based on experience and is overtime-eligible. As a full-time remote employee, you will also receive:
- Eligibility for company benefits starting the first day of the month after hire.
- Immediate participation in the 401(k) Retirement Plan.
- Paid vacation, four floating holidays, and seven company-observed holidays.
- Sick time accrual.